Job Type: Contract position | Full time position

Job Description

Kickstart or expand your Queensland State Government career with a prominent department based in the heart of the Brisbane CBD. Randstad is recruiting proactive, customer-focused AO3 Officers for a short-term contract sprint running from 12 October 2026 to 31 October 2026 (with potential for extension based on operational requirements).

Secure a top-tier rate of $51.12/hr + Super and make an immediate impact within a collaborative CBD office environment. We are recruiting across two dedicated operational teams: Investigations & Intelligence: For analytical thinkers with solid investigative instincts.

You will navigate complex case files, research background information, and draft explicit client correspondence to resolve sensitive account matters. Engagement: For confident communicators who thrive in high-volume environments. You will manage phone and email inquiries, review financial applications, and negotiate realistic payment solutions.

Key Responsibilities

Handle inbound/outbound phone and email correspondence with high attention to detail and empathy. Assess complex financial forms, applications, and supporting documents to deliver fair outcomes.





Apply critical thinking and investigative methods to analyze case details and determine resolution paths. Conduct professional negotiations regarding outstanding client accounts. Maintain precision when updating internal government databases and software systems.

What You Will Bring

Communication: Strong verbal and written skills with the resilience to navigate challenging conversations. Problem-Solving: Strong analytical skills and high attention to detail. Tech Aptitude: Demonstrated agility learning and operating across multiple software applications simultaneously.

Relevant Experience

Backgrounds in debt recovery, contact centers, customer service, case management, or legal/financial administration are highly regarded.

Key Role Benefits

Competitive Pay: $51.12 per hour + Superannuation.

Prime Location

Easy access via Brisbane CBD train and bus lines.

Supportive Onboarding

Complete training provided within a collaborative team culture.

Shortlisting

Shortlisting begins immediately.

Equality

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Service Officer (Queensland)
🏢 Select Aust Sydney
📍 Queensland