BHC is an independent, not-for-profit developer, owner and manager of affordable and community housing. We provide affordable housing to vulnerable members of the community and key workers and have a strong growth mindset – we are pushing the envelope to turbocharge the provision of affordable housing to meet this housing crisis. This is rare and exciting opportunity to join us on that journey, to undertake meaningful work, and contribute to making a big difference!

A permanent opportunity presents for an experienced Maintenance Services Manager to lead resident-facing reactive and tenant-related maintenance across BHC’s established portfolio, supporting timely, compliant and practical outcomes for residents and the business.

This role offers the opportunity to join BHC’s Assets team during a significant period of growth, helping us deliver consistent maintenance services while supporting our strategic goals of ‘Growing the supply of affordable housing’ and ‘Supporting residents and communities to thrive’.

Our office is based in central Brisbane within easy walking distance from Central Station at BHC’s modern offices at 333 Ann Street, with the majority of BHC's portfolio currently located in the inner city and north Brisbane. As a contemporary organisation that genuinely values the employee experience, we offer staff the option to work from home up to 2 days per week after training if desired and practical in their role.

More about the Role & Our Team

Reporting to the General Manager – Assets, the Maintenance Services Manager leads BHC’s Maintenance Services Team, including Maintenance Coordinators and the Administration Coordinator. The role oversees resident-facing reactive and after-hours maintenance, tenant-related maintenance matters, service provider readiness, responsive budget oversight, Schedule of Rates inputs, service records, asset survey coordination, lifecycle information, access control administration, systems improvement and value-for-money opportunities.

Working closely with Facilities Services, Contract and Procurement, Property Onboarding, Housing, the Client Services Hub and other stakeholders, you will provide technical guidance, escalation support and service oversight to ensure maintenance requests are triaged, prioritised, progressed and completed to standard.

For a full Position Description, please visit the Careers section of our website (available shortly).

About You The role requires demonstrated working knowledge of most of the following key competencies, and the desire and ability to learn from others:

- Experience leading, managing or supporting direct reports, together with a genuine desire and drive to develop people, build accountability and foster a positive, service-focused team culture.

- Experience leading maintenance, facilities, property, construction, trade,



procurement, asset management or related operational services

- Intermediate competency in Microsoft Windows (Outlook, Word, Excel) and the ability to learn/use specialist software

- Ability to lead day-to-day priorities, workload allocation, escalation pathways, technical guidance and service standards for a small team

- Strong understanding of reactive, after-hours and tenant-related maintenance processes, including triage, prioritisation, documentation and completion standards

- Experience managing service providers, Schedule of Rates inputs, cost control, performance issues and value-for-money opportunities

- Ability to manage tenant-related maintenance matters, resident enquiries, stakeholder communication, entry notices and escalation of complex or recurring issues

- Knowledge of maintenance records, document controls, SharePoint administration, access control records and operational registers

- Ability to coordinate cyclical service records, asset survey scheduling and component lifecycle information to support reporting, audit readiness and decision-making

- Sound judgement to identify and escalate costly, complex, recurring or systemic repairs, building compliance risks or broader asset performance concerns

- Strong collaboration skills to work with Facilities Services, Contract and Procurement, Property Onboarding, Housing, the Client Services Hub and other stakeholders

- Ability to contribute to systems, process and policy improvements that support effective Maintenance Services and accurate maintenance data

- WHS legislation and safe work methodology in the construction, facilities, or similar sector

- Sound organisational skills with the ability to manage multiple demands and work to deadlines within a fast-paced environment

- Either have or be willing to complete required training to obtain a Construction Induction Training Card (White Card)

- A sense of humour – as we also like to have some fun!

We are also committed to developing staff and growing careers - even if you meet most but not all of the above, we still would love to hear from you.

Possessing and maintaining a current drivers’ license is required and access to company vehicles is available.

Why join our team?

At BHC there is a clear focus on a good working culture (including work-life balance, flexible work options) with many staff having worked in the organisation long-term.



As a mission-based organisation that provides housing for people on lower incomes, values-based people tend to be drawn to working with BHC.

There are plenty of professional development opportunities (formal and informal), and a robust history of internal promotions and movement across teams. All staff have access to an individual professional development budget of $2,000 every two years. Longevity of tenure is for the same reason staff are attracted to the organisation – because they enjoy making a difference and are given autonomy and ownership.

Staff also have access to generous salary packaging benefits to increase take home pay including $15,900 of your salary tax-free every year, plus $2,650 tax-free that can be put towards holiday accommodation or meals/entertainment; and novated leasing options. Discounts at major retailers on groceries, fuel, technology and phone bills to fashion, restaurants and entertainment is also available through our Flare Benefits program to help you save every day with well-known brands.

Access to pro-rata long service leave is available after 7 years, that is portable within the community services sector.

Your wellbeing matters to us. You will receive access to a paid ‘wellbeing day’ off each quarter to relax, rebalance and focus on your health and wellbeing; an ex-gratia paid day over Christmas, flexible work arrangements, fortnightly massages and reflexology, social events during work hours, proactive mental health support including workshops, a holistic wellbeing program for staff and their families including nutritional and financial support, legal guidance and counselling, and a market-leading gender-neutral parental leave policy offering up to 14 weeks’ full pay in addition to government paid parental leave to support equality and inclusivity. At BHC we have a shared commitment to a work environment where everyone can belong.

We are proud to have an employee led committee, BRIDGE (Belonging, Respect, Inclusion, Diversity, Growth and Equity) who actively support the priorities that are important to our staff.

The office environment is contemporary with a culture that reflects our core values of making a difference, working with integrity, supporting each other, working safely, our differences, being accountable and delivering quality, and celebrating achievements.

We invite you to visit BHC’s website to learn more about BHC.

To apply

Please apply including your resume and cover letter (addressed to our Talent Partner, Jessica) detailing how you meet the position requirements. Even if you meet most but not all, we still would love to hear from you.

Every application we receive is reviewed by our Talent Acquisition Team, never by AI.

We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant.

📌 Maintenance Services Manager (Brisbane)
🏢 Brisbane Housing
📍 Brisbane