- Strategic leadership opportunity in a newly merged community health organisation.
- Build the future of Client Access through innovation, service redesign and high-performing teams.

Join Our Team at Omnia Community Health Omnia Community Health was established through the merger in January 2026 of Sunbury and Cobaw Community Health and Nexus Primary Health. Bringing together the deep community connections, shared values and specialist expertise of both organisations, Omnia builds on more than 50 years of experience delivering health and wellbeing services within the not-for-profit sector.

We offer a broad range of services across the lifespan including general practice, allied health, disability support, mental health, early childhood, family services, aged care and community wellbeing. These services are delivered from our sites in Broadford, Kinglake, Kyneton, Romsey, Seymour, Sunbury and Wallan, with additional outreach across surrounding communities.

We are committed to enhancing access to protected, high-quality, and sustainable health and community services across the Hume, Macedon Ranges, Mitchell, Murrindindi and Strathbogie local government areas.

About the Role

We are seeking an experienced and innovative Manager Client Access to lead our organisation-wide Client Access function. This is a rare opportunity to shape how people access health and community services across a large, multi-site organisation and drive improvements that make a real difference to client journeys and outcomes.

Reporting to the Executive Director People and Corporate, you will provide strategic leadership and operational oversight of Omnia's Reception, General Intake and NDIS Intake functions. You'll lead the implementation and ongoing refinement of our integrated Client Access model, ensuring clients receive timely, equitable and coordinated access to the services they need.

Lead workforce capability, governance and strategic performance by overseeing people leadership, quality, risk, compliance,



business continuity and executive reporting. A commitment to person-centred service delivery, inclusion, equity and the principles of community health.

About You

Working closely with service delivery leaders, executives and frontline teams, you will:

- Lead and continuously improve Omnia's integrated Client Access operating model
- Drive service excellence across Reception, General Intake and NDIS Intake
- Strengthen partnerships between Client Access and Service Delivery Teams
- Monitor performance, demand, capacity and client experience measures
- Lead workforce capability, governance and strategic performance by overseeing people leadership, quality, risk, compliance, business continuity and executive reporting.

You are a collaborative and strategic leader who thrives in complex service environments and is passionate about improving access to services for diverse communities.

You will bring

- Significant leadership experience in client access, intake, reception, service coordination, health, community services or a related environment
- Strong experience leading operational and service improvement initiatives
- Demonstrated success in performance management, workforce leadership and change management
- Experience using data and insights to drive decision-making and service improvement
- Exceptional communication, relationship-building and stakeholder engagement skills
- A commitment to person-centred practice, inclusion and health equity.
- Relevant tertiary qualifications in health, management, business or a related discipline will be highly regarded

Experience Significant experience leading client access, intake, reception,



service coordination or customer-facing functions within health, community services or a comparable multi-site environment.

Experience developing and implementing service delivery models, operational frameworks and continuous improvement initiative.

Benefits and Perks

Our benefits enhance everyday wellbeing and encourage you to take time to make a difference in the community:

Generous salary packaging and flexible working arrangements. In addition to your salary and superannuation, you’ll also receive 17.5% leave loading and access to the full $15,900 salary packaging benefits plus up to $2,650 meals and entertainment packaging benefits.

Supervision embedded and valued within the team and support with your professional development.

The option to access purchased leave.

Free professional counselling from our world class employee assistance program.

Access to the Fitness Passport program (subsidised access to selected gyms across Victoria) and organisational-led employee wellbeing initiatives such as virtual challenges and all-staff development day.

Further Information For a confidential discussion, please contact Peta Jennings- Executive Director People and Corporate at [email protected]

How to Apply

As an employer, we are all about building a diverse and inclusive team where everyone feels welcome. We will best serve our local community if we are representative, which is why we encourage applications from people of all backgrounds, identities, abilities and experiences. If there is anything we can do to make the recruitment process more accessible for you, just let us know at [email protected] To be considered for this role, your application must include a cover letter, resume, including three referees, and responses to the key selection criteria in the Position Description. These must be uploaded directly through the application questionnaire.

Applications close 11 October 2026

📌 Manager Client Access (Sunbury)
🏢 Omnia Community Health
📍 Sunbury