Hope Physio is an expanding Allied Health service supporting clients across Melbourne. We provide Occupational Therapy, Physiotherapy, and Speech Therapy , and we’re looking for a professional, client‑focused Receptionist to join our team.

Key Takeaway

We need someone with medical/allied health reception experience , strong customer service , and ideally sales or conversion skills to support bookings and client engagement.

About the Role

As the first point of contact for clients, you will play a crucial role in creating a warm, organised, and professional environment. You will manage front‑desk operations, support clinicians, and ensure smooth day‑to‑day functioning of the clinic.

Key Responsibilities

- Greet clients and manage check‑ins with a friendly, professional manner
- Answer phone calls, respond to enquiries, and manage appointment bookings
- Coordinate clinician schedules and support daily workflow
- Process payments, invoices, and Medicare/NDIS‑related administration
- Maintain accurate client records and documentation
- Assist with onboarding new clients and explaining services




- Support general administrative tasks and clinic organisation
- Promote services and assist with client conversions (sales experience highly regarded)

About You

- Experience working in a Medical or Allied Health reception role (essential)
- Strong customer service and communication skills
- Ability to manage a busy front desk with professionalism
- Experience with appointment systems (e.g., Cliniko, Nookal, Halaxy) preferred
- Sales or client‑conversion experience is a strong plus
- High attention to detail and strong organisational skills
- Ability to work independently and as part of a multidisciplinary team
- Friendly, reliable, and committed to excellent client care

What We Offer

- Supportive and collaborative Allied Health team
- Opportunities for professional development
- Stable, long‑term role with growth potential
- A positive workplace culture focused on client outcomes
- Adaptable full‑time or part‑time arrangements

📌 Medical Allied Health Receptionist (Werribee)
🏢 Hope Physio
📍 Werribee