EDUCARE Specialist Services is seeking a dedicated Medical-Health Receptionist to join our team in Newcastle, Maitland & Hunter NSW on a part-time basis. This is a crucial frontline position that sets the tone for patient interactions and ensures the smooth operation of our medical facilities. As a Medical-Health Receptionist, you will be the first point of contact for patients and visitors, playing an essential role in creating a welcoming and professional environment whilst managing administrative tasks that support the clinical operations of our specialist services.
Key responsibilities
1. Greeting patients and visitors in a warm and professional manner, and directing them to appropriate areas or staff
2. Managing patient appointments using electronic scheduling systems, including booking, confirming and rescheduling appointments
3. Processing patient registration and admission documentation accurately and efficiently
4. Answering telephone enquiries and directing calls to appropriate departments or staff members
5. Maintaining patient confidentiality and ensuring compliance with privacy legislation and practice policies
6. Processing payments and managing administrative billing functions as required
7. Managing patient records and maintaining accurate filing systems
8. Providing information to patients about services, procedures and appointments
9. Supporting the clinical and administrative teams with routine office tasks to ensure efficient service delivery
10. Maintaining a clean and organised reception area
What we're looking for
1. Previous experience working as a receptionist, preferably in a medical or healthcare setting
2. Strong communication and interpersonal skills, with the ability to interact professionally with diverse patient groups
3. Proficiency in using computer systems and electronic health records software
4. Excellent organisational and time management abilities
5. Demonstrated commitment to patient confidentiality and understanding of healthcare privacy requirements
6. A professional demeanour with a customer-service-focused approach
7. Ability to multitask and work efficiently in a busy environment
8. Strong attention to detail and accuracy with administrative tasks
9. Relevant qualifications in reception, administration or healthcare support (preferred)
10. Knowledge of medical terminology (advantageous)
What we offer At EDUCARE Specialist Services, we value our employees and are committed to providing a supportive work workplace. We offer:
1. Part-time flexible working arrangements that support work-life balance
2. Collaborative team culture with supportive management
3. Opportunities for professional development and training within the healthcare sector
4. A role that contributes meaningfully to patient care and wellbeing
5. Competitive remuneration for part-time positions
About us EDUCARE Specialist Services is a leading provider of specialist healthcare and education services across New South Wales. We are committed to delivering high-quality, person-centred services to our patients and clients. Our mission is to provide accessible, professional specialist care and support services that make a genuine difference to the lives of those we serve. We foster a workplace culture that values professionalism, integrity and a genuine commitment to patient wellbeing.
Apply now
If you are a professional Medical-Health Receptionist seeking a rewarding part-time role where you can make a real impact on patient experience, we would like to hear from you. Please submit your application with your CV plus a Cover Letter, which briefly addresses the 10 points above in 'what we are looking for' regarding this position. Thank you.