About us

Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centred care across Melbourne’s inner and outer east and northeast.

With over 600 staff and 200 volunteers across 17 locations, we provide integrated healthcare services including General Practice, Dental, Community Health, Allied Health, Mental Health, AOD, and Urgent Care services. Our people are united by a shared purpose: delivering compassionate, person-centred care that strengthens communities.

At AccessHC, you'll join a values-driven organisation that embraces Equity, Collaboration, Respect, Innovation and Quality in everything we do.

The opportunity

We are seeking an exceptional Customer Service Professional to join our Lilydale GP Practice. With outstanding interpersonal skills, empathy, and emotional intelligence, you will provide a warm and welcoming experience for every patient while delivering exceptional customer service in a caring healthcare community service environment.

Reporting to the Customer Service Manager, this is a Permanent Part-time 0.6 EFT role - 8.30am - 4.30pm based at AccessHC Lilydale. Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working.

If you thrive in a fast-paced environment, enjoy helping others, and want to make a genuine difference in your community, we would love to hear from you.

What we offer The position encompasses an extensive range of benefits:

- Supportive and values-based culture and engaged workforce
- Culture of trust and empowerment for people to grow and thrive
- Commitment to work-life balance with flexible working conditions
- Focus on staff wellbeing and health through our Employee Assistance Program (EAP)
- Commitment to ongoing professional development and career growth
- Paid parental leave and chance to purchase additional leave
- Annual leave loading
- Generous salary packaging opportunities of up to $15,990 per annum plus $2,650 for meals and entertainment expenses
- Free on-site parking
- Opportunities for career progression within a growing healthcare organisation





Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits What you will be doing Key Responsibilities

Candidates must possess excellent organisational skills, great attention to detail and the ability to provide efficient administrative support to the medical team and provide customers with information about the services and activities offered by AccessHC.Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working.

- Assist customers to connect with our services directly or by referring them to the appropriate team
- Provide administrative support to the team and maintain strict confidentiality
- Arrange and co-ordinate interpreting/translating services when required
- Book and rescheduling appointments for customers attending our premises in person
- Collect and processing payments and claims for services delivered
- Ability to working across Lilydale and Belgrave locations

About youThe skills and experience you will bring to this role as the successful candidate you will have: Key Selection Criteria

- A passion to deliver an exceptional customer service engagement with all customers
- Experience in a customer-facing receptionist roles, such as medical, retail or hospitality
- Engaging warm personality with the ability to quickly build rapport
- Emotional intelligence and passion for making a difference in the community
- Organised with strong attention to detail
- Strong problem solving and negotiation skills
- Demonstrated ability to work independently and in a team environment
- Demonstrated ability to relate to people from a diverse range of social, cultural, and ethnic backgrounds
- Proficiency in using Microsoft Office Suite & and other relevant software applications
- Best Practice,



TRAKCare are highly desirable

Compliance Requirements:

- National Police Check, Working with Children Check, NDIS Worker Screening Check.
- Evidence of the right to work in Australia and a valid Driver’s Licence.

Attributes we value:

- Strong customer service skills
- Strong communication and interpersonal skills
- High level of cultural sensitivity and awareness
- Commitment to continuous quality improvement
- A willingness to learn new skills
- Effective time management and prioritisation skills
- Well-developed presentation and written communication skills
- Demonstrated behaviours consistent with AccessHC values

Apply Now

Submit your application including

- Current Resume
- Cover Letter addressing the Key Selection Criteria

Please refer to the position description here Please reach out to for further information and/or the opportunity to discuss this role please email: Customer Service Manager, Corinna Lefevre. Email: [email protected]

Apply now so you do not miss this opportunity, as we will be assessing applications when submitted and may fill the position prior to the end of the advertisement date. No recruitment agencies thank you!

Applications close DATE: 25th October 2026

Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality, disability, or lived and living experience.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, people of all genders and sexualities, and people with lived and living experience.

We recognise the strength, resilience and ongoing contributions of First Nations peoples and are committed to advancing reconciliation through our employment, service delivery and organisational practices.

All compliance requirements will be assessed on a case-by-case basis, and a criminal history does not automatically exclude an applicant from employment. All applications will be treated confidentially.

📌 Medical Receptionist (Lilydale)
🏢 Access Health and Community
📍 Lilydale