Experienced Medical Receptionist

Potential to progress into a 2IC role

Care Medical Practice | Bassendean, WA

Full-time | Initial six-month fixed-term contract

$30-$35 per hour plus super

Care Medical Practice is opening a new GP clinic in Bassendean. We're looking for an experienced Medical Receptionist to join the team as the clinic opens.

You'll work closely with the Practice Manager and clinical team to set up reception processes, keep appointments running smoothly and help patients feel welcome. We'd like someone who knows medical reception well and is interested in taking on more responsibility over time.

As the practice grows, you may have the opportunity to move into a Senior Receptionist or Second-in-Charge (2IC) role. This will depend on your performance, capability and the needs of the practice.

Working with us

- Help set up the reception routines and patient service standards as the clinic opens.
- Use your medical reception experience to suggest practical improvements.
- Work alongside the Practice Manager and take on more responsibility as the team grows.
- The initial six-month full-time contract may lead to permanent full time salaried employment, subject to performance, business requirements and mutual agreement.

Your role Your day-to-day work will include:

- Welcoming patients, managing enquiries and coordinating bookings, check-ins and appointment flow.
- Processing Medicare claims, private billing, payments and daily reconciliation.
- Maintaining accurate patient records and managing forms,



referrals and correspondence.
- Supporting recalls, reminders and patient follow-ups under practice procedures.
- Providing administrative support to doctors, nurses and other healthcare providers.
- Maintaining patient privacy and promptly escalating urgent concerns to the appropriate clinical team member.
- Helping improve reception processes and, as your responsibilities develop, supporting the onboarding and guidance of new reception staff.

About you We're looking for someone with medical reception experience, ideally two or more years in a GP clinic or medical centre. You'll also need:

- Confidence managing appointment books, Medicare claiming and private billing.
- Clear communication, a professional phone manner and a warm, respectful approach to patients.
- Strong attention to detail and the ability to stay organised when priorities change.
- Familiarity with practice management software such as Best Practice, MedicalDirector or similar systems.
- Initiative, reliability and an interest in developing towards a senior reception or 2IC position.

Experience in a mixed-billing practice would be useful, as would experience helping colleagues or improving reception processes. You don't need to have held a 2IC role before.

Get in touch

Contact [email protected] if you have any questions related to the role.

Anticipated opening: January 2027

Location: Bassendean, WA

Website: www.caremedicalpractice.com.au

📌 Medical Receptionist – Bassendean
🏢 Care Medical Practice
📍 Bassendean