Customer Care & E-commerce Assistant - Part time
You support the customer journey from email to order. You run the inbox, text-line and assist the handling and processing of orders. You have your eyes across customer care and orders. Start as part time with huge growth potential!
About us
At Studio Minc we dress girls and women for the biggest nights of their lives! We're a premium formal, bridal, and party wear brand with a global audience — three Australia showrooms, and an online store shipping globally!
Key responsibilities
Run the customer email and SMS text-line each morning — you'll be assisted with AI trained technology to draft replies; you'll check them, fix them and send them
Reply to the text-line
Assist processing online orders and showroom orders
Book in International and Domestic orders
Process refunds
Assist with basic admin tasks
About you
Meticulous — you notice the little things like a wrong postcode, a missing size, a typo in a customer's name
Transparent and concise communicator
Level headed
Organised
Very computer and technology savvy
Shopify experience (basic) — understand the dashboard, orders, apps
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📌 Customer Care & E Commerce Assistant Part Time Gold Coast (Australia)
🏢 STUDIO MINC
📍 Australia