Job Description

Customer Experience Expert - 6 month Contract n

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next chance.

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Permanent Part‑Time | 20 hours per week 6‑month contract ending 23 March 2027 with the possibility of extension

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Pay: $34.28 per hour + superannuation.

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Join a trusted national brand where your customer service skills truly make an impact.

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Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

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If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role n

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

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- Roster: Monday to Friday
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- Hours: 10:00am–2:00pm - You’ll also need to be comfortable working overtime and some Saturdays when required.
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- Role Type: Permanent Part‑Time This is a 6‑month contract through to 23 March 2027, with the possibility of longer‑term extension.
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You will be responsible for:

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- Delivering warm, professional face‑to‑face customer service
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- Selling of Vehicle Accessory Products
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- Greeting customers and visitors with a positive, helpful attitude
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- Managing phone, email and in‑person enquiries
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- Supporting the Service Centre Manager with daily operations
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- Updating customers on repair lead times
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- Conducting basic repair inspections on vehicles
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- Educating customers on our full range of services
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- Scheduling repair bookings and managing workflow
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- Issuing invoices and raising job authorities




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- Resolving customer concerns and following up queries
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About You n

We’re looking for someone who brings professionalism, energy and initiative to the team.

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You will have:

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- Robust customer service experience (face‑to‑face preferred)
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- Excellent verbal and written communication skills
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- Professional presentation and a positive attitude
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- Ability to problem‑solve and create customer‑focused solutions
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- Strong time management and ability to prioritise in a busy environment
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- Intermediate–advanced Microsoft Office skills
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- Administration experience supporting daily operations
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- Comfortable with sales and confident in educating customers on additional services
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- A current driver’s licence (essential)
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- Full Australian work rights (essential)
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Why Join Us? nn
- Supportive, collaborative team culture
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- Opportunities for growth and development
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- Competitive hourly rate
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- Reward & Recognition programs
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- Work with a respected national brand
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At O'Brien® , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part ofBelron ® , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use .

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Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.

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Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

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📌 Customer Experience Expert - 6 month Contract (Greater Shepparton City)
🏢 O'Brien
📍 Greater Shepparton City