Your opportunity:

The NOC Engineer is responsible for ensuring the reliability, stability, and performance of network services in a 24/7 operational environment. This role involves monitoring network operations, responding to incidents, and working to optimize overall network efficiency. The NOC Engineer is a key contributor to maintaining uninterrupted network services and supporting business objectives through effective incident management and process improvements.

You'll make impact by:

- Continuously monitor network infrastructure and services for performance, availability, and stability.
- Respond promptly to alerts, assess the severity of events, and take appropriate actions to address issues.
- Troubleshoot and resolve network-related incidents and customer related faults within agreed Service Level Agreements (SLAs).
- Escalate unresolved or critical incidents to higher-level support teams as required to resolve.
- Maintain explicit and effective communication with stakeholders, Customers regarding incident updates and resolutions.
- Providing accurate updates in Incident tracking tool.
- Collaborate with relevant teams to reduce the likelihood of incidents reoccurring.
- Assist with network maintenance, upgrades, Impact analysis and other planned changes to minimize operational impact.
- Adhere to change control procedures, ensuring risks are assessed and properly mitigated before implementation.
- Maintain and update documentation related to operational processes, incident resolution, and troubleshooting methods.
- Contribute to building a centralized knowledge base to enhance team efficiency and collaboration.
- Proactively identify opportunities to improve network efficiency and performance
- Work closely with internal teams, external vendors, and stakeholders to address network-related concerns.

What you’ll bring:

- 2-5 years telco experience is desirable, ideally in technical involvement, including network management, equipment configuration and fault resolution processes.




- Strong understanding of network operations, including monitoring, troubleshooting, and performance optimization.
- Proven ability to respond effectively to network incidents and implement sustainable solutions.
- Excellent problem-solving and analytical skills to address operational challenges.
- Strong written and communication skills, with the ability to present technical information clearly to different audiences.
- Ability to work in a dynamic, challenging environment and prioritize tasks effectively. Capability to use Visio, MS Office tools MS Office products.

Ideally, you will also have:

- Ability to develop & maintain strong interpersonal working relationships.
- Thoroughness and a strong attention to detail. Must be able to conceptualise systems that comprise of people, process and/or technologies and consider the broader integration perspectives.

What's in it for you?

- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ – Access to a free mobile plan
- ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
- ‘Your Leave’ - additional leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

📌 NOC Engineer - Shift (Glebe)
🏢 Tpg Telecom
📍 Glebe