Job Description

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We’re an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.

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We’ve been in business for thirty-seven years, and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.

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At Royal Foods our purpose is to enrich the lives of people - including our staff, customers, stakeholders and community - and our continued growth enables us to help more people prosper and grow.

About our WA Customer Service Team n

Royal Foods takes customer service very seriously and we pride our ourselves on our high level of customer service. Some days are extremely busy, so it’s essential that everyone works together as a team to get the job done. We are a happy, close team who works hard but still finds time to have a bit of fun together!

The Opportunity n

We are looking for a highly organised team player to join our Customer Service Team.

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The role is based at our office in Bassendean, Perth and will report to our WA Customer Service Manager.

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This is a part time position, working 30 hours per week over five days: Monday-Thursday 10:00am - 4:30pm and Friday 9:30am – 4:00pm.

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Benefits: 25% Staff Discount, Free Onsite Parking, On the job training and skills development, Work for an Australian owned and operated business that has been operating for over 35 years and continues to grow.

Key Responsibilities n

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- Manage and action customer enquiries via phone, email & our online platform
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- Proactively support the Sales Team to deliver exceptional customer service
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- General administration & record maintenance
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- Flexibility to work a 6‑hour shift between 6.00am & 5.00pm Mon‑Fri (a mutually suitable roster can be discussed with the successful candidate)
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Key Capabilities nn
- High attention to detail
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- Problem solving
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- Team Player
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- Ability to adjust to changing priorities
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- Time management
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About YOU n

Our ideal candidate will be a team player with a good work ethic and a friendly, positive attitude.

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Qualities: quick learner who strives to continually improve; proactive, trustworthy, accountable and a good communicator.

To Be Successful in This Role, You Will Have n

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- Experience in a customer service role involving data entry & phones (an advantage)
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- Strong computer skills including experience with Microsoft Office suite – Word, Excel & Outlook (Outlook knowledge & skills essential)
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- Pronto or similar ERP software experience beneficial but not essential
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- Good time management skills and strong attention to detail
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- Ability to complete tasks autonomously with a high-level of accuracy
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- A strong work ethic and the ability to problem solve, be flexible & multitask
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- Strong written and oral communication skills
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Learn More About Royal Foods n

Visit our website

To Apply n

Please apply on Seek with a detailed resumé. Our hiring manager is continually reviewing applications, so if you are interested in this position, don’t delay.

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📌 Customer Service Representative (Queensland)
🏢 Royal Foods
📍 Queensland