Tech Engine Australia – Fortitude Valley QLD

Tech Engine Australia is a Brisbane, Sydney, and Melbourne–based IT Support and IT Services company helping organisations modernise and thrive.
We deliver managed IT services, cybersecurity, cloud computing, and digital transformation solutions — and we guarantee our clients will wish they’d started working with us sooner.

We’re ISO 27001 & 9001 certified, fast‑growing, and committed to providing exceptional client experiences through reliable systems, responsive support, and a culture of accountability and collaboration.

About the Role

Reporting directly to the General Manager, we’re seeking a proactive Service Desk Manager to help keep our service desk running smoothly and efficiently.

This role suits someone who thrives on organisation, communication, and accountability — keeping people and processes aligned while maintaining a calm and professional approach.

Key Responsibilities

- Own delivery performance, escalation handling and service quality across all managed accounts
- Hold the team accountable for SLA performance, ticket discipline and client outcomes
- Ensure client escalations are resolved promptly and underlying service issues are corrected

About You

Skills & Experience





- Strong organisational and time‑management abilities.
- Problem‑solving and issue‑escalation experience.
- Demonstrated ability to coordinate between multiple stakeholders.
- Sound understanding of operational or project coordination within a service‑based business.

Personal Attributes

- Accountable, reliable, and self‑driven.
- Calm under pressure with a solutions‑focused mindset.
- Builds strong working relationships with internal and external stakeholders.
- Commercially aware — understands how operations impact profitability.
- Client‑focused — always thinking about improving the customer experience.

Police Check (mandatory)

Autotask – Helpdesk and ticket management

Zomentum – Sales and quoting

Xero – Invoicing and financial tracking

Microsoft 365 – Email, file management, and collaboration

Why Join Tech Engine

- Work in a dynamic, growing national MSP with a supportive and collaborative culture.
- Exposure to a broad range of systems, technologies, and clients.
- Opportunities for career development and advancement.
- Flexible working environment in a modern Fortitude Valley office
- After 6 months hybrid working is available for 2 days WFH

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📌 Service Desk Manager (Queensland)
🏢 Tech Engine Australia
📍 Queensland