Key Responsibilities /n /n

- Provide L2/L3 functional support for Oracle HCM Cloud applications. /n
- Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines. /n
- Perform impact assessment, configuration changes, testing, and deployment of approved enhancements. /n
- Support Oracle quarterly release analysis, regression testing, and production deployment activities. /n
- Conduct root cause analysis for recurring issues and recommend permanent solutions. /n
- Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery. /n
- Prepare operational reports, service metrics, and governance updates. /n
- Identify opportunities for automation, process improvements, and service optimization. /n




- Participate in knowledge management activities and maintain support documentation. /n /n Required Skills /n /n
- Strong experience in Oracle HCM Cloud Application Support and Maintenance. /n
- Good understanding of Incident, Problem, Change, and Service Request Management processes. /n
- Experience working in AMS/Managed Services environments with SLA-driven support. /n
- Robust troubleshooting, analytical, and stakeholder management skills. /n
- Experience in testing, release management, and quarterly patch validation. /n
- Excellent communication and documentation skills. /n /n

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📌 Oracle Cloud Support (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne