Job Description

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As a Fleet Services Officer, you'll play a key role in delivering exceptional customer service and operational support across a range of fleet management activities, including CTP and registration renewals, fuel cards, driver kits, tolls, and infringements.

Job Requirements n

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- Customer service, administration, retail, or hospitality experience.
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- Strong organisational skills and ability to meet deadlines.
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- Excellent communication and interpersonal skills.
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- Problem‑solving mindset with a customer‑focused approach.
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- High attention to detail.
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- Proficiency in Microsoft Office, particularly Excel and Word.
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- Ability to work effectively in a fast‑paced team environment.
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Job Responsibilities nn
- Manage customer enquiries and support fleet services, including fuel cards, tolls, registrations, and infringements.
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- Deliver timely, accurate service while meeting agreed service standards and deadlines.
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- Take ownership of customer requests and work to resolve issues efficiently.
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- Collaborate with internal teams to support operational outcomes and enhance the customer experience.
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- Build strong stakeholder relationships and contribute to a positive team culture.
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- Handle customer complaints professionally and in line with company procedures.
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- Recharge and relax with up to four extra days of leave each year. We call them Wellness days
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- We offer industry leading 20 weeks paid parental leave
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- Save plenty with vehicle salary packaging
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- Monetary service milestone awards
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- Recruitment referral bonus
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- Discounted mobility products and services
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- Career progression opportunities (over 25% of our vacancies get filled internally!)
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- Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
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- Two paid volunteer days each year to give back to causes that matter to you
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- Health and wellbeing support including a subsidy and an cutting-edge Employee Assistance Program
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Job Description n

As a Fleet Services Officer, you'll play a key role in delivering exceptional customer service and operational support across a range of fleet management activities, including CTP and registration renewals, fuel cards, driver kits, tolls, and infringements.

Job Requirements n

n
- Customer service, administration, retail, or hospitality experience.
n
- Strong organisational skills and ability to meet deadlines.
n
- Excellent communication and interpersonal skills.
n
- Problem‑solving mindset with a customer‑focused approach.
n
- High attention to detail.
n
- Proficiency in Microsoft Office, particularly Excel and Word.
n
- Ability to work effectively in a fast‑paced team environment.
n

Job Responsibilities nn
- Manage customer enquiries and support fleet services, including fuel cards, tolls, registrations, and infringements.
n
- Deliver timely, accurate service while meeting agreed service standards and deadlines.
n




- Take ownership of customer requests and work to resolve issues efficiently.
n
- Collaborate with internal teams to support operational outcomes and enhance the customer experience.
n
- Build strong stakeholder relationships and contribute to a positive team culture.
n
- Handle customer complaints professionally and in line with company procedures.
n

Job Benefits nn
- Recharge and relax with up to four extra days of leave each year. We call them Wellness days
n
- We offer industry leading 20 weeks paid parental leave
n
- Save plenty with vehicle salary packaging
n
- Monetary service milestone awards
n
- Recruitment referral bonus
n
- Discounted mobility products and services
n
- Flexible work arrangements
n
- Career progression opportunities (over 25% of our vacancies get filled internally!)
n
- Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
n
- Two paid volunteer days each year to give back to causes that matter to you
n
- Health and wellbeing support including a subsidy and an innovative Employee Assistance Program
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What's next n

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work‑life balance and career development.

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We are a proud equal chance employer and welcome everyone to our team.

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As a pre‑requisite to employment, the successful applicant will be required to complete a pre‑employment screening.

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Aboriginal and Torres Strait Islander candidates are encouraged to apply.

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📌 Customer Service and Operations Officer (Ku-ring-gai Council)
🏢 SG Fleet
📍 Ku-ring-gai Council