Are you someone who enjoys helping people feel supported, reassured and cared for? Do you want to make a difference in their lives? Then we want to hear from you.

We are seeking a warm, organised Medical Secretary to join our colorectal and general surgical practice in Nowra. We welcome applicants with experience in medical administration, including general practice, physician practices or other non-surgical specialties, as well as candidates with strong customer service and administrative backgrounds. Previous specialist or surgical practice experience is valued but is not essential.

Full training will be provided (if required), therefore, experience is valued but not essential.

Many of our patients come to us at a time when they are feeling worried about their health. The person in this role is often the first voice they hear and the first face they meet. For that reason, we’re looking for someone who is friendly, compassionate and genuinely enjoys helping people.

This is an opportunity to work closely with a single specialist in a professional, respectful and supportive environment where patient care is always the priority.

About the Role

As our Medical Secretary, you will help ensure patients receive excellent care and service from their first phone call through to their consultation and ongoing treatment.

Your responsibilities will include

- Answering patient enquiries by phone, managing consultations
- Booking and managing appointments
- Following up referrals, investigations and test results
- Billing and receipting
- Preparing correspondence and maintaining records
- Liaising with GPs, hospitals and other healthcare providers
- Managing surgical bookings and patient coordination

The practice is based in Nowra, with consulting in Milton once per fortnight. Ideally, the successful applicant will be willing to travel to Milton on those days.



The successful candidate will also have the opportunity to work from home on non-consulting days, providing flexibility and work-life balance.

About You

You are someone who

- Enjoys building rapport with people
- Is empathetic, calm and reassuring
- Communicates confidently and professionally
- Takes pride in providing exceptional customer service
- Is reliable, organised and self-motivated
- Enjoys working independently within a small team environment

Previous medical administration experience will be highly regarded, however we are open to candidates with transferable skills and the right attitude. Experience with surgical billing is not required.

An understanding of surgical bookings would be helpful but is not essential, as training can be provided.

What We Offer

This role would suit someone looking for a long-term opportunity in a stable and welcoming practice.

In return, we offer:

- Flexible work arrangements
- A supportive and respectful workplace
- Stable part-time hours
- The opportunity to work closely with a single specialist
- Ongoing support and training, including training in Medical Secretarial duties
- Meaningful work making a genuine difference to patients

We are looking for someone who would like to become an key part of the practice for years to come. Immediate commencement is available, although we are happy to wait for the right person.

Hours/days:

Week 1

Monday 8:00am till 5:00pm at Milton (working hours inclusive of being paid for your travel time)

Tuesday 8:00am till 4:30pm – WFH

Wednesday 8:00am till 4:30pm – WFH





Thursday 8:00am till 4:30pm – WFH

Week 2

Monday 8:00am till 4:30pm (WFH)

Tuesday 8:00am till 4:30pm (Nowra)

Wednesday 8:00am till 4:30pm (WFH)

Thursday 8:00am till 4:30pm (WFH)

Week 3

Monday 8:00am till 5:00pm at Milton (working hours are 9:00am till 4:00pm) balance of time will be paid travel time)

Tuesday 8:00am till 4:30pm (WFH)

Wednesday 8:00am till 4:30pm (WFH)

Thursday 8:00am till :30pm (WFH or Nowra)

Week 4

Monday 8:00am till 12:30pm (Nowra) 1:30am till 4:30pm (WFH)

Tuesday 8:00am till 4:30pm (WFH)

Wednesday 8:00am till 4:30pm (WFH)

Thursday 8:00am till 4:30pm (Nowra)

The above hours are inclusive of 30 minutes unpaid lunch break. As the practice expands, we envisage more on-site presence (Nowra and Milton) will be required. This could expand to fully onsite or predominantly onsite and some WFH depending on practice needs.

Pay Rate:

$33 – $40.00 per hour plus super (dependent on skillset and experience)

Please note, the hourly rate for the successful candidate will be contingent upon factors such as relevant experience, required upskilling and any necessary training. The listed rate is intended as a general guide and may be adjusted in accordance with these criteria.

If this sounds like a role that matches you, and you have the skills/experience required, we’d love to hear from you. Please upload your resume and cover letter and quote ref: 1097

The successful applicant is required to have full working rights in Australia and will be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.

Follow us on Instagram: Recruitment@RWS

Pay: $33.00 – $40.00 per hour

Benefits

- Work from home

Work Location: In person

📌 Part-time Medical Secretary (Nowra)
🏢 Rooms with Style
📍 Nowra