Parts 2IC - Customer Service & Service Support (Acacia Ridge)

Parts 2IC - Customer Service & Service Support (Acacia Ridge)

26 Sep
|
Clark Equipment Sales
|
Acacia Ridge

26 Sep

Clark Equipment Sales

Acacia Ridge

About Us

Clark Equipment is a leading Australian distributor of construction, materials handling, and agricultural equipment, representing premium brands including Bobcat, Develon (Doosan), Clark, Omega, and McCormick.

With branches across Australia and a reputation for reliability, Clark Equipment provides quality machinery, genuine parts, and exceptional customer support to a diverse range of industries.

About the Role

We are seeking an experienced and motivated Parts 2IC to join our team at Clark Equipment’s Acacia Ridge branch.

This is a hands-on position focused on staff supervision, customer service, and service department support — ensuring smooth day-to-day operations within our Parts Department.

Reporting to the Parts Manager, you’ll play a key role in maintaining efficiency, accuracy, and high customer satisfaction standards.

This role is ideal for a senior Parts Interpreter or team leader ready to take the next step in their career within a well-established and respected organisation.

Key Responsibilities

- Assist the Parts Manager in supervising and supporting daily team activities
- Deliver high-quality customer service to external customers, internal sales, and service teams
- Accurately interpret and supply parts across multiple brands and product lines
- Liaise with the service department to ensure parts availability and timely repairs




- Support process improvement and operational efficiency initiatives
- Manage order accuracy, supplier communication, and backorder tracking

About You To be successful in this role, you’ll bring:

- Proven experience in parts interpreting and customer service
- Strong leadership or supervisory skills
- Excellent communication, organisation, and multitasking abilities
- A mechanical or technical understanding of mobile plant, forklifts, or heavy equipment (highly regarded)
- A proactive, customer-focused attitude and commitment to teamwork
- A current forklift licence (advantageous but not essential)

Benefits

- Stable, long-established Australian company with national presence
- Competitive remuneration
- Exposure to a broad range of equipment and industries
- Supportive, collaborative team setting
- Excellent career growth opportunities within Clark Equipment

Why Join Clark Equipment At Clark Equipment, you’ll join a company with over 75 years of Australian industry experience and a proud reputation for excellence.

This is an exciting opportunity to grow your leadership skills, contribute to our customer success, and play a key role in our Acacia Ridge Parts Department.

If you’re ready to step up and make your mark, apply now and become part of the Clark Equipment team.

📌 Parts 2IC - Customer Service & Service Support (Acacia Ridge)
🏢 Clark Equipment Sales
📍 Acacia Ridge

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