Please note: This is a Finance-focused role. Applicants must have demonstrated experience in finance, accounting or financial administration. Candidates without a finance background will not be considered.

About the role

HomeCaring Pty Ltd is seeking an experienced and compassionate Finance Aged Care Support Team Leader to join our dedicated team in Parramatta, NSW. This is a full-time position that offers the opportunity to lead and support our aged care team whilst making a meaningful difference in the lives of older adults and individuals with disabilities. As a Team Leader, you will play a vital role in ensuring the delivery of high-quality, person-centred care and support services. This position combines hands-on care delivery with team management responsibilities, allowing you to directly impact both clients and staff members. The role is based in Parramatta NSW 2150.

Key responsibilities

- Support day-to-day coordination and administration of the Aged Care Support team
- Monitor team workflows, outstanding tasks and shared mailboxes for accurate, timely actioning
- Act as Subject Matter Expert on financial administration and funding for the Support at Home program, sharing knowledge across Group Finance and internal stakeholders
- Work with Operations to identify process gaps and implement consistent processes across entities
- Ensure Support at Home client statements are prepared, reviewed, submitted and corrected within required timeframes




- Support reporting that helps business leaders and case managers administer participant funding compliantly and effectively
- Manage and investigate external enquiries/complaints — gathering information, reviewing records, coordinating responses, maintaining documentation
- Serve as key contact for Aged Care Support enquiries across the Home Caring network
- Deliver training and knowledge-sharing to build team capability
- Support accounting teams with month-end processes, revenue accruals, debtor reporting and revenue analysis
- Identify and implement improvements to AR, billing, claiming and reconciliation across high-volume Aged Care, NDIS and home care revenue streams
- Maintain confidentiality and discretion with sensitive financial information

Skills & experience

- Demonstrated financial administration experience in home/aged care, ideally in a complex or high-volume setting
- Strong leadership and coordination skills — able to direct, prioritise and support the team toward outcomes
- Adaptable, adaptable, continuous-improvement mindset, comfortable with change
- Proficient in Microsoft Office (especially Excel) — confident with reports, reconciliations, data extracts and high transaction volumes
- Strong customer service focus — empathetic, professional communication with clients, families, funders and internal stakeholders
- Well-developed verbal/written communication, including explaining complex billing/reconciliation matters clearly
- Highly organised, accurate, detail-focused — able to juggle competing deadlines

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📌 Finance Aged Care Support Team Leader (Parramatta)
🏢 HomeCaring
📍 Parramatta