Full-time | Melbourne CBD
Looking for a leadership role where you can own your space, help a team grow and have the freedom to try new things? MyConnect is hiring a Sales Team Leader to lead, coach and shape a high-performing team.
Who is MyConnect?
To put it simply: Moving house is stressful; we make it easier.
We help people across Australia get their electricity, gas, internet and other essentials connected before they move in, so they can walk through the door, turn the lights on and stream their favourite show on moving day.

Key Responsibilities:

Lead & Develop

- Lead and motivate a team of Moving Home Specialists to achieve individual and team targets.
- Conduct regular one-on-ones, performance reviews and team meetings, setting explicit expectations around sales, customer experience, quality and compliance.
- Provide ongoing coaching through call listening, side-by-side coaching and structured feedback.
- Create individual development plans and support team members through onboarding, training and ongoing development.
- Recognise high performance and address performance gaps constructively and in a timely manner.

Improve Performance & Processes

- Monitor sales and performance data to identify trends, opportunities and areas for improvement.
- Use insights to improve sales techniques, customer conversations, conversion and overall team performance.
- Maintain accurate coaching, performance and development documentation.
- Identify process gaps and work with internal teams to improve efficiency, consistency and the customer experience.
- Ensure team processes and customer interactions align with company policies and procedures.
- Work closely with management and internal teams to support business objectives.
- Share feedback and insights from the sales team to help improve products, processes and the overall customer experience.
- Support the development and maintenance of training materials, coaching resources and sales documentation.

You’ll be a good fit if you have:





- Proven experience leading a sales team in a target-driven environment
- Strong experience in coaching and developing salespeople
- A demonstrated ability to improve individual and team performance
- Strong experience with performance management and documentation
- Excellent communication and interpersonal skills
- The ability to give clear, constructive and actionable feedback
- A structured and organised approach to managing people and performance
- Strong commercial and sales awareness
- Confidence using CRM, reporting and performance management systems
- The ability to analyse sales data and turn insights into practical actions
- A genuine interest in developing people and helping them reach their potential
- The ability to build trust while maintaining clear expectations and accountability

Utilities experience is preferred, but not essential. Experience in telecommunications, insurance, finance, real estate, moving services or other high-volume sales environments is also highly regarded.
What matters most is your ability to lead, coach and develop people while maintaining a positive team culture.

What You Get

On top of usual job perks, we also offer:

- Uncapped commissions, so there's always an opportunity to earn a little extra.
- Birthday leave, because working on your birthday is simply not the vibe.
- Two paid volunteering days each year to spend giving back to the community.
- Ad-hoc free office lunches and in-office events throughout the year. Recent highlights include wine & cheese nights, drag bingo, a MasterChef-style cooking competition and free soup and bread throughout Winter.
- Team incentives, giveaways and other initiatives that give you plenty of reasons to celebrate a win.
- Real opportunities to grow, with the chance to progress into higher management roles as you build your skills and experience in this industry.
- And, of course, a team around you that actually wants to see you do well and helps you to succeed.

The Details

Location: Melbourne CBD
Hours: Full-time
Working arrangement: Onsite or Hybrid option available

#J-18808-Ljbffr

📌 Sales Team Leader (Melbourne)
🏢 MyConnect
📍 Melbourne