Job Description

n

Are you a passionate hospitality leader who thrives on delivering exceptional guest experiences? Do you have strong coffee and beverage knowledge, a genuine love of service, and the ability to inspire and develop a team?

n

We are seeking an experienced and motivated Venue Supervisor to join our team at the Australian Museum . This is an exciting opportunity to build your hospitality career in one of Sydney’s most iconic cultural destinations, leading a team dedicated to providing outstanding food, beverage, and customer experiences.

n

What's in it for you?

n

n
- Genuine career progression opportunities within a respected and growing hospitality group
n
- A supportive leadership team committed to your professional development
n
- Ongoing training and mentoring from experienced hospitality professionals
n
- Predominantly daytime operating hours aligned with Museum trading
n
- Staff discounts across all venues
n
- Annual salary of $78,500 - $80,000 plus superannuation
n

n

About the Role

n

As Venue Supervisor, you will play a pivotal role in leading daily operations and setting the standard for service excellence. Supporting the Venue Manager, you will be a hands-on leader who motivates the team, drives performance, and creates memorable guest experiences.

n

You will lead from the front, ensuring seamless service across café, restaurant, and event operations while maintaining high standards of hospitality, food safety, and team engagement.

n

Key Responsibilities

n

n
- Lead, coach, and inspire front-of-house team members to deliver exceptional customer service
n
- Foster a positive team culture focused on accountability, development, and guest satisfaction
n
- Train and mentor staff in service standards, coffee preparation, beverage knowledge, and operational excellence
n




- Create effective rosters that balance business requirements with team wellbeing
n
- Support the Venue Manager in achieving labour, sales, and customer satisfaction targets
n
- Oversee daily venue operations, ensuring compliance with all company policies and procedures
n
- Manage guest feedback and resolve service issues professionally and confidently
n
- Work collaboratively with kitchen, events, and management teams to deliver seamless service
n
- Ensure consistently high standards in coffee preparation, beverage service, presentation, and customer experience
n

n

About You

n

You are an experienced hospitality professional who leads by example and has a genuine passion for developing people and delivering outstanding service.

n

To be successful in this role, you will have:

n

n
- Previous leadership experience in a busy hospitality, café, restaurant, or premium food and beverage environment
n
- Strong coffee skills, including espresso preparation, milk texturing, and quality control
n
- Sound beverage knowledge, including non-alcoholic and alcoholic beverage service
n
- A proven ability to lead, motivate, and develop high-performing teams
n
- Solid communication and interpersonal skills with a guest-first mindset
n
- Experience with rostering, labour management, and operational KPIs
n
- Excellent problem-solving skills and the ability to remain calm under pressure
n
- A genuine passion for hospitality, service excellence, and continuous improvement
n
- Flexibility to work weekends, public holidays, and occasional evening functions as required
n

n

Why Join Us?

n

At the Australian Museum, hospitality is about more than serving great food and drinks. It's about creating memorable experiences for every guest who walks through our doors. If you're a passionate leader with strong coffee and beverage expertise and are looking for the next step in your hospitality career, we'd love to hear from you.

n

#J-18808-Ljbffr

📌 Venue Supervisor | Australian Museum (New South Wales)
🏢 The Fresh Collective
📍 New South Wales