Requisition ID: REQ696086

Employment Type: Permanent Full Time, 38 hours per week

Remuneration: $158,236.73 - $161,174.38 per annum + 12% Superannuation + Salary Packaging

Location: Bankstown-Lidcombe Hospital

Applications close: 11/10/2026

Contact: Iain Crawford - Director Patient Safety and Quality| Clinical Governance Unit on [email protected] or 0408 868 730

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great The Patient Experience Manager plays a pivotal leadership role in driving patient-centred care across the facility. This position is responsible for leading, implementing, and evaluating patient experience programs and initiatives that enhance the quality of care and service delivery. Working collaboratively with managers, clinicians, and support staff, the role focuses on strengthening feedback management systems, fostering a culture of continuous improvement, and ensuring patient experiences inform service development and operational excellence.

- Lead the development, implementation, and evaluation of patient experience initiatives across the facility.
- Build the capability of managers, clinicians, and support staff to effectively manage and respond to patient feedback.
- Drive quality improvement activities that enhance patient satisfaction and experiences of care.
- Analyse patient feedback, complaints, compliments, and experience data to identify trends and inform service improvements Foster a culture of patient-centred care by promoting engagement, collaboration, and continuous improvement across all levels of the organisation.

Are You the Right Fit? The ideal candidate is a motivated and influential healthcare professional with demonstrated experience in patient safety, clinical governance, quality improvement, or risk management. You will be a strategic thinker with strong analytical and communication skills, capable of building effective relationships across multidisciplinary teams and leading initiatives that drive safer patient care and organisational learning.

- Proven experience in patient safety, clinical governance, quality improvement, or risk management within a healthcare setting.
- Strong knowledge of clinical incident management, investigation methodologies, and patient safety frameworks.




- Exceptional stakeholder engagement and relationship-building skills, with the ability to influence and collaborate across all levels of the organisation.
- Demonstrated leadership capability, including experience leading projects, committees, or service improvement initiatives.
- Excellent analytical, communication, and problem-solving skills, with a commitment to fostering a culture of safety, learning, and continuous improvement.

Selection Criteria To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

- Current Authority to Practice as a Registered Nurse with Australian Health Practitioners Regulation Agency (AHPRA)? Please attach a copy of your AHPRA registration in your application.
- Outline your experience in clinical practice improvement, continuous quality initiatives, and implementing patient safety systems aligned with MoH policies, including ims+ and SAER processes.
- Can you describe a time when you managed a sensitive or complex complaint within a hospital workplace? How did you communicate and negotiate with multiple stakeholders to achieve a timely and appropriate resolution, and what strategies did you use to maintain your own resilience during the process?
- Provide examples of how you demonstrate strong leadership, interpersonal, and communication skills, with the ability to manage teams, engage stakeholders, and drive safety culture.

If you’d like more details, we’re here to help.

- Position Information
- Applicants will be assessedagainst the criteria in the Position Description.

- How to Apply

- Read our application guide and tips for improving your application.

- Diversity, Culture & Inclusion

- We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact [email protected]
- We value the diverse backgrounds,



experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

- Aboriginal Workforce

- For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact [email protected]. Support is also available through the Stepping Up website.

More Than Just a Job – Why Work With Us?

- Financial Perks
- 12% superannuation
- Salary packaging and novated leasing via Smart Salary
- Annual leave with 17.5% leave loading (for full-time and part-time staff)
- One extra day off each month for full-time employees

- Work-Life Balance

- Flexible work options, including hybrid and varied hours (depending on the role)
- Paid maternity and parental leave
- Generous leave options like long service and carers leave

- Grow Your Career

- Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.

- Health & Wellbeing

- Discounted gym membership through Fitness Passport
- Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
- Wellbeing programs that promote mental health, resilience, and balance

Additional Information

- Temporary visa holders
- May be considered if no suitable citizen or permanent resident is found.

- Vaccination Requirements

- All staff must meet NSW Health’s vaccination and screening requirements before starting.

- Child Safe Employment

- South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

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📌 Patient Experience Manager - (Nurse Manager Gde 3) - Perm FT (Sydney)
🏢 Nsw Government
📍 Sydney