Working as part of a collaborative service-delivery team, you will manage participant-related enquiries and administrative tasks, review information, maintain accurate records and communicate with participants, providers and other stakeholders.
Key responsibilities n
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- Conduct desktop reviews and accurately transfer information into internal systems and web-based forms.
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- Manage an allocated workflow in line with established priorities, procedures and deadlines.
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- Respond to enquiries and provide clear, accurate and sensitive information.
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- Review participant information and undertake suitability assessments for specialist service streams.
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What you need nn
- You will be a calm, organised and participant-focused skilled who can balance empathy with accuracy and sound judgement.
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- Strong verbal and written communication skills.
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- Previous experience in administration, customer service, participant support, case management or a similar operational environment.
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📌 Participant Support Officer (New South Wales)
🏢 Government client (agency undisclosed)
📍 New South Wales
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