About the Role:

We are looking for a dynamic and passionate Pre-Sales Support Engineer / Technical Trainer to join our growing team covering the Oceania region. This is an exciting opportunity for a technically skilled individual with a strong networking background who thrives in both a customer-facing and training environment.

Candidates must be located in either Australia or New Zealand.

Key Responsibilities:

- Provide pre-sales technical support to partners, resellers, and customers across the Oceania region

- Deliver engaging and comprehensive technical training sessions focused on our networking product portfolio

- Conduct product demonstrations and presentations to potential customers and partners

- Work closely with the sales team to identify customer needs and propose appropriate networking solutions

- Build and maintain robust relationships with partners and distributors across the region

- Stay up to date with the latest networking product developments and industry trends

Qualifications &

- Requirements:





- Minimum 3 to 5 years of experience in a networking-focused pre-sales, technical support, or training role

- Strong networking background with solid hands-on knowledge of LAN/WAN architecture
- Wi-Fi / Wireless networking
- VLANs, QoS, and Routing &
- Switching
- Firewalls and Network Security
- SD-WAN is an advantage

- Familiarity with networking brands such as Cisco, Grandstream, Ubiquiti, TP-Link, Engenius, or similar

- Excellent presentation and communication skills

- Ability to explain complex technical concepts in a clear and engaging manner

- Experience delivering in-person and online training sessions

- Relevant certifications such as CCNA, CompTIA Network+, or equivalent are highly regarded

- Willingness to travel across the Oceania region when required

- Self-motivated and able to work independently in a remote setting

Nice to Have:

- Basic understanding of Unified Communications (UC) solutions such as IP PBX and VoIP is a plus but not required

📌 Pre-Sales Support Engineer and Technical Trainer — Oceania (Australia)
🏢 Grandstream Networks
📍 Australia