Job Description

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The position coordinates customer and site service issues after products have been supplied to builders and construction sites. It is predominantly an office-based role involving phone and email communication, internal coordination and scheduling.

Key responsibilities n

Receive service issues and enquiries from builders, site supervisors and carpenters

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Understand the problem and determine what action is required

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Liaise with customers and internal staff to resolve issues

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Coordinate and schedule the company's three-person maintenance/service team

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Arrange site attendance and repair work where required

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Keep builders and customers informed on progress

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Follow service matters through until they are resolved

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Work closely with production and other internal teams

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Maintain service records and general administration

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Provide qualified customer service by phone and email

About you n

Customer service, service coordination or scheduling experience

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Building, construction, truss, window, door or trade-related knowledge preferred

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Strong organisation and problem-solving skills

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Ability to manage several outstanding issues at once

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📌 Customer Service Representative (Dandenong)
🏢 MACRO Recruitment
📍 Dandenong