- Well-respected global medical technology company specialising in Women’s Health
- Opportunity to gain hands-on experience across customer service operations and process improvement in a supportive, high-performing team
- Hybrid work arrangements with exposure to teams across Australia, New Zealand and Asia

Hologic is an innovative medical technology company focused on improving health and well-being through early detection and treatment. We develop, manufacture and supply life-changing Diagnostics, GYN Surgical and Breast & Skeletal Solutions that are founded on science and driven by technology, allowing healthcare professionals to diagnose and proactively treat patients with growing certainty, precision and peace of mind. Bright people, working together to pioneer advances in human healthcare, have created Hologic’s success. Our company believes that people are our greatest asset and that only by recruiting, hiring, developing and retaining talented people can we continue to grow and make a meaningful impact in improving women’s health globally.

The Role

As the Process Improvement & Customer Service Administrator, you will be a valuable member of the Customer Service team, supporting day-to-day customer service administration while also playing an important role in identifying, documenting and improving processes and systems across the function.

To effectively contribute to process improvement initiatives, you will first learn and perform the core Customer Service Administrator responsibilities. This includes order processing, order management and system administration activities. From time to time, you will also provide back-up support to the Customer Service team during periods of leave or increased workload.

Once embedded in the role, a key focus will be reviewing existing ways of working,



identifying inefficiencies and opportunities for improvement, and supporting the implementation of more effective processes. This role will suit someone who is naturally curious, highly organised and comfortable working independently, with a strong interest in technology, systems and continuous improvement.

You will work closely with internal stakeholders across Australia and New Zealand, as well as supporting teams across Asia including Singapore, Hong Kong, South Korea, Thailand, India and other regions.

This is a full-time opportunity on a 6-month maximum-term contract, best suited to someone with at least 3 years’ customer service experience, preferably in a role involving order management.

The role requires availability to work 37.5 hours per week, Monday to Friday, between 9:00am and 5:00pm. It offers flexibility to work from home, with one to two days per week based in our Macquarie Park office.

About You

We are looking for a motivated, proactive and technologically savvy individual who is interested in customer service operations, order management and process improvement. This role is well suited to someone who is confident working with technology, enjoys solving problems, and is keen to identify smarter, more efficient ways of working.

The ideal candidate will be detail-oriented, organised and comfortable working across multiple systems and processes. They will bring a continuous improvement mindset,



strong communication skills and the ability to take initiative in a fast-paced environment.

You will bring

- Solid computer skills and confidence learning new systems and technology
- A structured and analytical approach to problem solving
- High levels of organisation, attention to detail and time management
- The ability to work independently and take ownership of tasks
- Strong written and verbal communication skills
- A positive attitude and willingness to learn
- An interest in improving processes and enhancing the customer experience

Previous experience in customer service, administration, operations or order management is advantageous but not essential. Training will be provided; however, this role is best suited to someone who is self-driven, quick to learn and comfortable working with systems, data and process-driven tasks. What We Offer In return, you will be joining a high-performing and collaborative team within a global organisation that values development, wellbeing and work-life balance. We are proud of our positive team culture and offer:

- A great opportunity to gain meaningful work experience in a global medical technology company
- Exposure to customer service operations and process improvement across ANZ and Asia
- Hybrid working arrangements with flexibility to work from home
- Free coffee, fruit, snacks and more

If you are driven by learning, problem solving and improving the way things work, and are looking to build valuable experience, we encourage you to apply. We make hiring decisions based on experience, skills and potential. Interviews may be conducted virtually. When applying, please let us know of any reasonable adjustments you may require during the recruitment process.

📌 Process Improvement & Customer Service Administrator – 6-Month Contract (Macquarie Park)
🏢 Www.Hologic.Com
📍 Macquarie Park