About La Trobe Financial La Trobe Financial is Australia’s Global Investment Manager helping Australians build better futures for over 70 years. With $25 billion in assets under management and the trust of 160,000 customers, we’ve grown through a commitment to service, innovation, and putting people first.

We don’t just deliver retirement income – we shape lives, careers, and communities. Our culture is built on trust, excellence, accountability, and a shared purpose: to make a meaningful difference every day.

Build your future with us.

The Opportunity

As a Progress Payments Officer, you will be responsible for administering and managing a portfolio of construction and development loans, facilitating progress payments and supporting stakeholders through each stage of the drawdown process. This includes liaising with borrowers, brokers, builders, solicitors, valuers and quantity surveyors to obtain documentation, assess progress payment requests, and ensure all funding conditions are satisfied prior to release of funds.

You will also be responsible for monitoring construction progress across your allocated portfolio, including following up loans where no recent progress payment activity has occurred, obtaining project status updates, and identifying matters requiring further review or escalation.

You will work collaboratively with internal stakeholders across Credit, Settlements and Customer Services to ensure service standards, processing timeframes and customer expectations are achieved. Success in this role requires strong attention to detail, effective stakeholder management, sound judgement and the ability to manage competing priorities in a fast-paced environment.

This role provides an opportunity to develop specialist knowledge of construction lending and progress payment processes while building the skills and experience required for future progression within the Progress Payments function.

The key responsibilities include:

Portfolio & Progress Payment Management

- Manage an allocated portfolio of development and construction loans throughout each stage of construction
- Prepare and assess progress payment requests in accordance with La Trobe Financial policies and procedures
- Ensure all required documentation and conditions precedent are satisfied prior to the release of funds
- Monitor loan activity and construction progress while maintaining accurate records and file notes
- Review valuation reports,



quantity surveyor reports and supporting documentation to support progress payment assessments
- Assess loan files and prepare recommendations regarding release of funds

Stakeholder Management

- Liaise professionally with borrowers, brokers, builders, valuers, quantity surveyors and solicitors throughout the progress payment process
- Respond to stakeholder enquiries within agreed service standards
- Effectively communicate progress payment requirements, outstanding conditions and funding outcomes
- Work collaboratively with internal divisions including Credit, Settlements and Customer Services

Quality, Compliance & Risk

- Adhere to all legislative, regulatory and company requirements
- Ensure progress payment activities are completed accurately and within required timeframes
- Maintain strong attention to detail and identify any inconsistencies, risks or issues requiring further investigation
- Escalate complex matters, exceptions or compliance concerns appropriately

Construction Monitoring & NOA Management

- Monitor and manage allocated construction and development loans where no recent progress payment activity has occurred
- Conduct follow-up activities with borrowers, builders and other stakeholders to obtain updates on construction progress and expected project milestones
- Maintain accurate records and file notes relating to construction status updates and stakeholder communications
- Identify and escalate concerns relating to project delays, inactivity, funding requirements or potential risks to management as appropriate
- Prepare and provide updates on construction progress and NOA portfolios and identified risks as required
- Assist with identifying loans requiring further review, valuation updates or stakeholder engagement

Continuous Improvement & Team Support

- Contribute positively to team objectives and service standards
- Support team members during peak periods and assist with shared workloads
- Participate in training, system enhancements and process improvement initiatives
- Identify opportunities to improve efficiency, customer outcomes and team performance




- Represent La Trobe Financial professionally and demonstrate the organisation's values at all times
- Any other tasks as requested by your Manager or divisional Executive

About you:

- Experience in banking, lending, financial services or customer service environment
- Exposure to construction lending, development lending or progress payments is desirable
- Strong numerical, analytical and problem-solving skills
- Strong attention to detail and organisational skills
- Ability to prioritise workload and manage competing deadlines
- Strong verbal and written communication skills
- Ability to work across multiple systems and technology platforms
- Strong customer service and stakeholder management skills
- Ability to learn new processes, systems and regulatory requirements
- Ability to work autonomously and collaboratively within a team
- Demonstrates accountability and ownership of outcomes
- Positive and professional approach to stakeholder interactions
- Displays initiative, adaptability and a willingness to learn.
- Consistently demonstrates La Trobe Financial's values of Teamwork, Excellence, Accountability and Make a Difference.

Employee Benefits We’re all about balance – delivering excellent work and enjoying the journey. Alongside a competitive salary, here are some perks that make working with us even better:

- Celebrate your birthday – with a paid day off, just for you!
- Give back – with paid volunteer days to support causes you care about;
- More time for you – purchase additional annual leave when you need it;
- Support for families – 18 weeks paid primary carer parental leave plus superannuation contributions;
- Wild perks – free annual membership to Taronga Zoo and Collingwood Football Club!
- Wellbeing first – access to our Employee Assistance Program (EAP);
- Keep growing – with ongoing training and development opportunities;
- Unforgettable socials – from team events to celebrations you’ll actually want to attend! and
- Retail therapy – enjoy discounts through Reward Gateway.

Diversity & Inclusion We’re committed to creating a workplace where everyone feels respected, valued, and safe. We welcome applications from people of all backgrounds and proudly support an inclusive recruitment process and work environment. If you require adjustments at any stage of the process, please let us know, we’re here to help.

Please note that only shortlisted candidates will be contacted.

📌 Progress Payments Officer (Melbourne)
🏢 La Trobe Financial Services Pty
📍 Melbourne