Organisation/Entity: Transport For NSW

Job category: Projects

Job location

Macquarie Park, NSW, AU, 2113

Job reference number: 107346

Employment type: Fixed Term Full-Time

Salary range: $124810.0-$139787.0

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. You're able to get the detail right without losing sight of the bigger picture. You find satisfaction in meaningful work, ensuring major services can operate as planned, on-time and on budget.

In this role, you'll: Support the delivery of people change management initiatives across significant transformation programs and projects within Finance, Technology and Commercial (FTC). You will contribute to business readiness and adoption by identifying and managing impacts across people, processes, systems, and customer outcomes, ensuring change is successfully embedded into business operations.

You will work closely with project and program teams, business leaders and change professionals to understand change impacts, gather insights and support the development and implementation of practical change strategies that minimise disruption and enable successful adoption.

You will conduct comprehensive change impact assessments to identify, analyse, and evaluate the people, process, system and organisational impacts of projects and initiatives. You leverage impact insights to shape fit-for-purpose change strategies and plans that support stakeholder readiness, adoption, and successful business outcomes.

You will contribute to the planning and delivery of people change activities, including stakeholder engagement, communications, training, and business readiness initiatives, helping people and teams navigate change with confidence and clarity.

A key aspect of the role is building strong relationships and supporting engagement across diverse stakeholder groups. You will participate in workshops, engagement sessions and capability development activities that strengthen stakeholder understanding and readiness for change.

Operating with alignment to Transport's Enterprise Change Management Service Model, you will contribute to people change analysis, change management reporting and continuous improvement activities.



You will monitor and report on people readiness indicators, stakeholder engagement, communications, and training metrics, providing insights that support project decision-making and continuous improvement.

You will maintain accurate documentation and records of people change management activities, risks and outcomes, ensuring transparency and traceability across initiatives. You will also collaborate with change practitioners and project teams to share insights, contribute lessons learned and support the ongoing maturity of change management practices across Transport.

For more information on this position and business unit, view the role description and information pack.

This is a people and project change role, focused on stakeholder impact, readiness, adoption, and embedding change. It is distinct from ITSM or ITIL change management, which relates to technical change control, release governance, and service management processes.

About You You are a people change practitioner with experience supporting project, technology, or business improvement initiatives. You enjoy working with people, analysing information, and helping organisations successfully adopt change.

You will bring

- Demonstrated experience supporting people change management activities across technical and non-technical projects within complex environments.
- Strong stakeholder engagement and relationship-building skills, with the ability to work effectively across a broad range of stakeholder groups.
- Experience contributing to change impact assessments, stakeholder engagement, communication, training, or business readiness activities.
- Solid analytical skills with the ability to gather, interpret and report information to support change outcomes and project decision-making.
- Excellent communication skills, including the ability to explain complex information clearly and tailor messages for different audiences.




- The ability to manage competing priorities, work collaboratively and adapt to changing project environments.
- A proactive mindset with a commitment to learning, continuous improvement and building capability in change management practices.

Essential Requirements: Industry-recognised relevant professional certification in Change Management such as Prosci® Change Management Certification (preferred) or a related people change management discipline, and/or equivalent demonstrated experience supporting change management initiatives within complex environments.

Desirable

Prosci® Change Management Certification or equivalent industry-recognised people change management qualification.

Qualifications or experience in project delivery, business analysis, organisational change, communications, or related disciplines.

Who we are: Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities, and industry every day.

At Transport, we are passionate about making NSW a better place to live, work and visit. We deliver some of Australia's most significant infrastructure, technology, and transformation initiatives, creating opportunities to make a genuine impact for our customers,communities,s and people.

Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today Applications close 11:59 PM Monday, 28 September 2026 For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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