AI-Driven Customer Experience Specialist (New South Wales)

AI-Driven Customer Experience Specialist (New South Wales)

26 Sep
|
Matchbox
|
New South Wales

26 Sep

Matchbox

New South Wales

Job Description

Constantinople is seeking a Customer Service Specialist to support customers across email, chat and phone channels. The role includes resolving inquiries within SLAs, triaging requests and assisting with payment disputes, recalls and indemnities.

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You will work with Product and Software Engineers to improve automation and AI usage on the platform, contributing to a high‑quality customer experience while supporting weekend hours in a hybrid Sydney setting.

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📌 AI-Driven Customer Experience Specialist (New South Wales)
🏢 Matchbox
📍 New South Wales

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