Job Description

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Join a large-scale enterprise transformation program as a SAP ESM Consultant, leading solution design and configuration for a major SAP Service Cloud V2 implementation. This is a client-facing role for someone who thrives on workshops, stakeholder engagement, and hands-on configuration in equal measure.

What you'll be doing n

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- Lead client workshops to map current and future state business processes
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- Facilitate requirements gathering sessions with business and technical stakeholders
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- Design end-to-end SAP Service Cloud V2 solutions covering case management, service request management, customer engagement, knowledge management, and service operations
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- Configure organisational structures, business roles, workflows, business rules, queues, and service processes
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- Define service request lifecycles, notifications, escalation processes, and work assignment rules
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- Support integration design with SAP S/4HANA and other enterprise applications
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- Prepare functional specifications and configuration documentation
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- Develop and execute test scenarios, support UAT, and assist with defect resolution
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- Support cutover planning and go-live readiness
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- Conduct training workshops and develop training materials for business users
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What we're looking for nn
- Deep SAP consulting background with hands-on delivery of customer service, case management, service operations, or field service solutions
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- Proven experience implementing SAP Service Cloud V2 and/or SAP Enterprise Service Management (ESM)
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- Track record leading discovery workshops and requirements gathering sessions
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- Hands-on configuration experience within SAP Service Cloud V2
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- Solid stakeholder engagement, facilitation, and consulting skills
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- Experience supporting testing, deployment, and hypercare activities
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- Excellent written and verbal communication skills
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- SAP Customer Experience (CX) implementation experience
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- Experience in utilities or asset-intensive industries
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- Experience in agile delivery environments and large enterprise transformation programs
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The details nn
- Contract, running through to 30 April 2027, with a proposed start of September 2026
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- Sydney based
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 SAP ESM Consultant (New South Wales)
🏢 Randstad
📍 New South Wales