Skills Required: Passionate Service Orientation Coordination Skills Receptivity Active Listening Skills Customer Service Home Care Professional Communication Professional Services Scheduling Administrative Operations COVID-19 Testing
JOB DESCRIPTION
Job Description
Reporting to our Team Leader, you are responsible for the scheduling of in-home client services and some administrative functions. This is a busy, fast-paced role so you are highly organised with a solution-focussed attitude.
You will also have the opportunity to work on projects for the Home Care team as and when the need arises.
The role will include:
- Coordinating the scheduling and delivery of services to home care clients
- Providing a professional service through effective communication techniques over the phone, on email and via SMS
- Ensuring that information provided to customers regarding rostering and staffing is relevant and accurate
- Ensuring all home care team rosters reflect and include approved leave, training and meeting attendance coverage
About the Employer
At Bethanie, we believe in a collaborative and supportive work culture, where you can grow, learn, and develop professionally. Our team of experienced aged care professionals have diverse and varied opportunities - this is your chance to be part of a vibrant community dedicated to making a difference.
About the Candidate
You pride yourself on delivering excellent service to your customers and your ability to listen and communicate clearly on the phone and in writing. You also bring:
- Previous experience in scheduling home care services - preferably experience using Alayacare
- Enthusiasm and commitment to the provision of excellent customer focused services and empathy with older people and their families
- Willingness to obtain vaccinations (minimum of 1 COVID-19 and annual flu) and current police clearance
- 12 month fixed-term contract working full-time hours (Monday to Friday), based in our West Perth office.
- This role is mainly office based, with some consideration for flexible working and variable start and finishing times. (7.6 hrs shift. Coverage required between 6.30am to 6pm), Working with Bethanie
At Bethanie, we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers. As well as being part of a stimulating and nurturing work setting, you will also have access to the following benefits:
- Financial benefits: Salary Packaging up to $15,899 of life expenses per annum, $2,650 per annum for meals and entertainment and additional benefits for parking - pay less tax and increase your take home pay
- Wellbeing benefits: a comprehensive mental health and wellbeing program and free flu vaccinations each year
- A rewarding career with a supportive culture and a focus on flexibility and work life balance
Autism Spectrum Australia - West Perth, WA
Building skills and capacity in the aged care sector
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📌 Scheduler (Western Australia)
🏢 Agedmmunity Services Australia
📍 Western Australia
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