Job Description

Client Services Specialist – Adventure World n

Sydney, Full-Time

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You're the person who makes sure nothing falls through the cracks between a travel agent's booking request and a traveller's departure date. At Adventure World, you'll keep our Reservations engine running smoothly – chasing outstanding details, verifying supplier confirmations, and getting final documentation into agents' hands accurately and on time.

WHAT YOU'LL DO n

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- Process supplier confirmations and booking updates accurately and within agreed service levels
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- Monitor incoming supplier communications and keep booking files fully up to date
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- Follow up travel agents by email for outstanding passenger details, travel requirements and registration documentation
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- Coordinate pre-departure requirements so bookings progress without delays
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- Verify booking details, supplier costs and documentation against reservation records
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- Prepare and distribute final travel documentation to Adventure World's service standards and timelines
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- Fulfil brochure requests and manage brochure inventory for trade partners
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- Escalate complex booking issues and amendments to the Reservations team where needed
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- Maintain accurate records of confirmations, documentation dispatch and booking file status
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WHAT YOU'LL BRING nn
- Experience in administration,



customer service or a coordination-based role
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- Solid written communication skills – you can build professional relationships through email
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- Exceptional organisational skills and the ability to juggle multiple priorities and deadlines
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- A sharp eye for detail and a genuine commitment to accuracy
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- A proactive approach – you take ownership of tasks and drive them to completion
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- Experience with booking, CRM or administration systems (preferred)
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- Sound judgement and problem-solving skills, especially knowing when to escalation
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- A collaborative mindset and willingness to learn new systems and processes
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- Travel industry knowledge or personal travel experience is a bonus, not a requirement
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WHAT'S IN IT FOR YOU nn
- Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family
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- Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends
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- Learning & Development: Ongoing career development and personal growth opportunities
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- Volunteer Leave: Two days of paid leave per year for volunteer opportunities
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- Parental Leave: 12 weeks of paid parental leave for eligible employees
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📌 Client Services Specialist (New South Wales)
🏢 Adventure World Travel
📍 New South Wales