Job Description

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Love organising, problem-solving and keeping things moving? This could be a excellent next step for you.

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Dental United Group is looking for a friendly, organised and proactive Service & Repairs Coordinator to join our Newcastle team.

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You don’t need dental industry experience – we’re much more interested in finding someone who is great with customers, has a great phone manner, can confidently juggle multiple jobs and enjoys being the person who brings everything together.

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If you’ve worked in service coordination, scheduling, customer service, trades, field service, technical support or a similar fast-paced environment, we’d love to hear from you.

What does the role look like? n
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You’ll be the central point of contact for our repair and breakdown jobs, working with customers and technicians to get equipment back up and running as quickly as possible.

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One minute you might be taking a call from a customer with an urgent breakdown, the next you’ll be organising a technician, chasing a part, preparing a quote or checking that a completed job is ready to invoice.

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There’s plenty of variety, and you’ll have the satisfaction of seeing jobs through from the first phone call to completion.

Your day could include: n
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Speaking with customers and coordinating their repair requests

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Scheduling our field technicians and workshop repairs

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Keeping customers updated on the progress of their jobs

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Organising parts and making sure technicians have what they need

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Preparing and following up quotes

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Coordinating warranties and third-party repairs

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Keeping jobs moving through our system from booking to invoicing

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Working closely with our technicians and wider support team

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Finding solutions when priorities change or an urgent breakdown comes in

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Who would suit this role? n
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You might already be a Service Coordinator, Scheduler or Service Administrator – or you may be working in customer service or administration and looking for something with a little more variety and responsibility.

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We’re looking for someone who:

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Has a great phone manner and genuinely enjoys talking to customers

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Is friendly, confident and professional

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Is naturally organised and enjoys keeping on top of things

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Can manage several priorities without losing attention to detail

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Likes solving problems rather than simply passing them on

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Is comfortable with computer systems and learning new technology

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Communicates well with both customers and technicians

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Enjoys being part of a busy, supportive team

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Experience with SimPRO or another job management/scheduling system would be fantastic, but it’s absolutely not essential. Full training will be provided.

Why Dental United Group? n
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You’ll be joining a growing Australian dental equipment service business with an experienced and supportive team around you.

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This isn’t a role where you’re expected to walk in knowing everything about dental equipment. We’ll teach you our systems, equipment and processes.

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Bring us your organisation, initiative, great phone manner and customer service skills – we’ll teach you the dental side.

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Sound like you?

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📌 Administration Assistant/Scheduler (New South Wales)
🏢 Dental United Group
📍 New South Wales