Receptionist / Administration Support

West Ryde Physiotherapy is seeking an experienced & enthusiastic customer services administrator to join our team in the role of Part-time Reception and Administration Officer.

This position offers a great opportunity to apply your admin and organisational skills in a niche Physiotherapy practice, working in a great team and serving amazing clients !

Perfect for someone looking for 15-20 hours per week to compliment your other commitments.

What you'll be doing

- Creating a fantastic first impression for all patients and visitors through a warm and welcoming reception experience
- Managing patient inquiries, appointments, and bookings.
- Managing various administrative tasks including email, billing, communication and correspondence with professionalism and attention to detail to support the smooth and effective operations of the clinic.
- Professionally communicating with our patients, healthcare providers, and the wider team across various methods including email, phone and face to face interactions.
- Processing client billing using HICaps, Tyro Health, and Nookal software system.

What we're looking for

- Previous experience in administration, customer service or a receptionist role, preferably within a healthcare or professional services environment.




- Excellent attention to detail, professional communication and interpersonal skills, with a friendly, caring and approachable manner.
- Strong organisational and multitasking abilities.
- A commitment to providing exceptional customer service and patient care
- The ability to work collaboratively as part of a team.
- The ability to be versatile and work shifts varying through to the evenings (6pm weekdays) and some Saturday mornings.

If you are interested in joining a dynamic and exciting business, we'd love to hear from you.

To apply, please attach a Cover letter answering the following questions:

- Tell me about your admin, customer service or receptionist experience and how it transfer perfectly to this role?
- What is your availability to work across the week? (Thursday and Friday preferred-Please specify your availability Mon-Saturday)
- We are based in West Ryde - where are you located and how does this role and location work for you?
- What is your current notice period and availability to start?
- Anything else you’d like us to know?

Pay: $27.00 – $31.00 per hour

Expected hours: 15.0 – 20.0 per week

Work Authorisation

- Australia (Required)

Work Location: In person

📌 Receptionist / Administration Support (West Ryde)
🏢 West Ryde Physiotherapy
📍 West Ryde