About the role

You'll be one of the first people our clients speak to or see, so this role is a big part of creating the warm, skilled and helpful experience we want people to have with us. While reception is an important part of the role, there's plenty more to it. You'll also provide hands-on administrative support to our accountants and wider team, help keep client work moving and generally be one of those people who helps the office run smoothly.

Key responsibilities

- Welcome clients and visitors and make them feel at home

- Answer incoming calls and make sure messages get to the right person

- Coordinate appointments, meeting rooms and client visits

- Keep reception and shared client areas looking professional and inviting

- Manage incoming and outgoing mail, couriers and deliveries

- Keep an eye on shared administration inboxes and follow up what needs attention

- Maintain accurate client information in XPM and other systems

- Process ATO correspondence and reporting

- Help with client lodgements, collations and document preparation





- Prepare invoices and process client payments

About you

- Warm, organised and dependable

- Enjoys working with people and providing great service

- Communicates confidently and professionally

- Strong attention to detail

- Can juggle different priorities without losing track of the important things

- Likes ticking things off a list and seeing a job through to completion

- Comfortable asking questions when something isn't clear

- Takes initiative and follows up rather than waiting to be reminded

- Reliable, organised and happy to lend a hand

- Good general computer and administration skills

Benefits

- Ongoing training and support

- Regular in-house training sessions

- Professional development opportunities

- Quarterly goal and development conversations

- Opportunities to learn new skills and take on more responsibility over time

- Friendly and supportive team environment

- EAP

- Social Functions

- On-site parking

📌 Reception/ Client Services (Mount Waverley)
🏢 Factor1
📍 Mount Waverley