Receptionist / Administration Support

West Ryde Physiotherapy is seeking an experienced & enthusiastic customer services administrator to join our team in the role of Part-time Reception and Administration Officer.

This position offers a great prospect to apply your admin and organisational skills in a niche Physiotherapy practice, working in a great team and serving amazing clients !

Perfect for someone looking for 15-20 hours per week to compliment your other commitments.

What you'll be doing

- Creating a fantastic first impression for all patients and visitors through a warm and welcoming reception experience
- Managing patient inquiries, appointments, and bookings.
- Managing various administrative tasks including email, billing, communication and correspondence with professionalism and attention to detail to support the smooth and efficient operations of the clinic.
- Professionally communicating with our patients, healthcare providers, and the wider team across various methods including email, phone and face to face interactions.
- Processing client billing using HICaps, Tyro Health, and Nookal software system.

What we're looking for

- Previous experience in administration, customer service or a receptionist role, preferably within a healthcare or professional services environment.




- Excellent attention to detail, professional communication and interpersonal skills, with a friendly, caring and approachable manner.
- Strong organisational and multitasking abilities.
- A commitment to providing exceptional customer service and patient care
- The ability to work collaboratively as part of a team.
- The ability to be flexible and work shifts varying through to the evenings (6pm weekdays) and some Saturday mornings.

If you are interested in joining a dynamic and exciting business, we'd love to hear from you. To apply, please attach a Cover letter answering the following questions:

1. Tell me about your admin, customer service or receptionist experience and how it transfer perfectly to this role?
2. What is your availability to work across the week? (Thursday and Friday preferred-Please specify your availability Mon-Saturday)
3. We are based in West Ryde - where are you located and how does this role and location work for you?
4. What is your current notice period and availability to start?
5. Anything else you’d like us to know?

Pay: $27.00 – $31.00 per hour Expected hours: 15.0 – 20.0 per week

Work Authorisation

- Australia (Required)

Work Location: In person

📌 Receptionist / Administration Support (West Ryde)
🏢 West Ryde Physiotherapy
📍 West Ryde