Skilled Receptionist required for our office in Truganina VIC 3029

Why join us ?

- Competitive salary based on skills and experience
- Friendly, supportive and multicultural team environment
- Training and development in the education and migration industry
- Opportunities for growth opportunities within the company

Primary duties and responsibilities:

- Answer and direct phone calls, emails and website enquiries promptly
- Book, reschedule and confirm appointments with education counsellors and Registered Migration Agents
- Manage the office calendar and daily appointment schedule
- Handle quick enquiries about study pathways, visa services and consultation booking, referring detailed questions to the relevant counsellor or agent
- Collect, scan and organise client documents (passports, transcripts, English test results, visa forms) accurately and confidentially
- Create and update client records in the CRM/database
- Follow up with clients on missing documents, upcoming appointments and application updates
- Maintain a clean, welcoming reception and waiting area




- Handle incoming and outgoing mail, couriers and deliveries
- Process payments, issue receipts and assist with basic invoicing
- Support the team with admin tasks such as data entry, filing, photocopying and ordering office supplies
- Keep client information strictly private and confidential
- Provide friendly, patient service to clients from diverse cultural backgrounds

Minimum requirements

- Bachelor degree (AQF equivalent) in any field
- At least 1 year of experience in a customer-facing role
- Excellent verbal and written English communication skills
- Friendly, skilled and well-presented manner
- Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort learning a CRM or booking system
- Comfortable communicating with clients from diverse cultural backgrounds
- VIC Residents preferred
- Driving Licence preferred
- Languages known: English, Hindia and Punjabi

Pay: $55,000.00 – $60,000.00 per year

Work Location: In person

📌 Receptionist/Administrator (Truganina)
🏢 Journey Group
📍 Truganina