Customer Service and Records

Permanent Full Time

Hervey Bay

Stream A Level 2 - $76,629 plus superannuation

- + 9-day fortnight

At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communities Together.

What We Are Looking For

We are seeking a detail-oriented Records Officer to provide accurate, confidential and timely records and document management support across Council. Working within the Customer Service and Records team, you will help ensure Council's information is managed effectively and in compliance with legislative requirements while delivering quality administrative and records management services to internal stakeholders. Based in a team-oriented team environment, this role offers an excellent opportunity to develop your career in records and information management while making a valuable contribution to Council operations

What Your Day Will Look Like

- Profile, scan, classify and distribute incoming and outgoing mail and documents.
- Maintain physical and electronic records systems, ensuring accurate storage and retrieval of information.
- Archive and dispose of records in line with legislative requirements and Council policies.
- Process receipting and payments in accordance with Council procedures.
- Assist with records audits and confidential document destruction activities.
- Provide administrative support, records management assistance and guidance to staff.

Please click here to view a full position description. What You’ll Need For Success

- Valid Queensland Class C or CA Driver Licence.
- Experience in an administrative or records management environment.
- Knowledge of records management principles and practices.
- Experience using Electronic Document Management Systems (EDMS),



or the ability to quickly learn new systems and relevant legislation.
- Strong organisational skills with the ability to prioritise tasks and meet deadlines.
- High attention to detail and ability to maintain confidentiality.
- Well-developed communication skills and the ability to work effectively within a team

What’s Nice To Have

- Certificate III in Business Administration and/or Information Management (AQF Level 3)

We understand that not all candidates will meet every selection criterion. If you have the right approach and the ability to contribute effectively, we welcome your application. Benefits Of Working With Council

Committed to providing quality services to our community, we strongly support an inclusive and values driven culture, recognising your individual skills, knowledge and talent. As part of this we have implemented our Leadership Development Program, Boss to Coach.

We also create innovative solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in 2022, as well as winning the LGMA 2023 Excellence in Innovation award. Click here to review our Employee Value Proposition.

What We Offer

- Values based culture
- Employee discount shopping program
- Professional development
- Flexible working arrangements including work from home
- Study assistance program
- Novated leasing
- 24/7 access to Employee Assistance Program
- Paid maternity and paternity leave
- Paid emergency services leave
- Uniform subsidy
- Years of service rewards

Apply Now Applications close 11pm on Monday 5 October 2026 - subject to change pending qualified applications received. A cover letter outlining your suitability for the role, and a current resume is required. For further details please contact Nic Borg, Records Coordinator on [email protected]

Fraser Coast Regional Council is an Equal Employment Opportunity employer.

📌 Records Officer (Hervey Bay)
🏢 Fraser Coast Regional Council
📍 Hervey Bay