AI Job Summary

- Demonstrated experience delivering qualified phone, email, and front-facing communication.
- Experience in reception, administration, or event registration, including visitor management and enquiry handling.
- Strong digital literacy (Microsoft 365 and registration/communication platforms).

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Role Type

On-site • Permanent • Full-time • Experienced

Description

Are you a warm, people-focused person who loves creating a great first impression?

Do you have previous reception, administration or event registration experience?

Do you want to be part of a team who supports the work of the local church every day?

Our Executive Support Team is currently looking for a Receptionist and Registrations Coordinator to join the team at our Hills campus. This role will be responsible for delivering exceptional front-line reception service across in-person, phone and email channels, including day-to-day oversight and training of casual reception staff; and for managing the registration systems, processes and delegate experience for Hillsong conferences and events, under the direction of the National Events Oversight, to ensure accurate, timely and positive outcomes for delegates, staff and stakeholders.

Other aspects of this role include:

Reception & Facilities

- Serve as the first point of contact for staff, visitors, volunteers and external stakeholders, delivering a professional, welcoming and service-focused experience; meet and greet visitors and manage visitor sign-in and carpark enquiries.
- Operate and manage the main switchboard and after-hours phone recording, directing calls and messages appropriately and ensuring phone systems remain effective and responsive.
- Receive, process and distribute mail and deliveries daily; manage lost property and correspondence.
- Maintain a clean, organised and professional reception environment; order and maintain office supplies and facilities.




- Process reception-related invoices and administrative support tasks in accordance with established procedures.
- Demonstrate a thorough knowledge of Hillsong Church ministries, events and operations to effectively assist internal and external stakeholders.

Registration Systems & Event Logistics

- Create, maintain and continuously improve registration systems, forms and processes for Hillsong conferences and events to ensure accuracy, efficiency and an exceptional delegate experience, under the direction of the National Events Oversight.
- Maintain up-to-date registration timelines to ensure registration work remains on track and timely for all parties.
- Configure, test and manage event registration platforms and online forms; process registrations, payments, transfers and cancellations in accordance with established procedures.
- Coordinate end-to-end registration logistics across events, including delegate communications, credentials and passes.
- Support the operational and logistical planning of the registrations function at conferences and special events, including registration desks, delegate flow and credential distribution.

Customer Service & Enquiry Management

- Respond to and resolve reception and registration-related enquiries received via phone, email and in person in a timely, accurate and professional manner.
- Manage the Reception and Registrations inboxes (including the Hillsong Conference inbox), triaging urgent items daily and maintaining accurate, up-to-date response templates.
- Assess and escalate customer service enquiries as required, and communicate important event information and updates to delegates.

Team Oversight





- Provide day-to-day guidance and oversight to casual reception staff and volunteers regarding processes, procedures and service expectations.
- Train and onboard casual reception staff on switchboard operations, reception systems and customer service standards.
- Maintain reception procedures, manuals and supporting documentation.

Reporting & Continuous Improvement

- Prepare regular registration and reception reports, summaries and documents for relevant stakeholders, including the Reception Manager and National Events Oversight.
- Maintain comprehensive and accurate records of registration data and event metrics.
- Identify opportunities to improve reception, registration and administrative processes, and contribute to the development of efficient systems and workflows.
- Demonstrate flexibility and undertake additional duties consistent with the role as required.

Ideally, the successful candidate will bring:

- Minimum: Year 12 (High School Certificate).
- Certificate III or IV in Business Administration, Customer Service, or a related field desirable.
- Demonstrated experience in customer service with professional phone, email and front facing communication skills.
- Experience in reception, administration or event registration environments, including visitor management and enquiry handling.
- Strong digital literacy, including proficiency in Microsoft 365 and event registration/customer communication platforms.
- Experience supporting administrative and operational processes, including invoice processing and records management.
- Experience providing guidance or informal supervision to casual staff or volunteers is desirable.
- Ability to manage competing priorities, exercise sound judgement and respond appropriately to urgent matters.

If this sounds like you, we would love for you to apply today!

Applications close 18 October, 11.59pm AEDT

Company Overview

A Healthy Church Changing Lives Through Christ

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