Join a team that supports recovery with compassion and expertise across NSW Ambulance.

Employment Type: Permanent Full-time

Salary Range: $118,821 - $140,201 per annum + Super & Benefits (Health Mgr Lvl 2)

Location: NSW Ambulance State Operations Centre, Sydney Olympic Park with the option of flexible workplace arrangement.

Closing Date: 11:59 PM, Sunday 18 October 2026.

Why You’ll Love Working With Us

- Salary packaging options to increase your take home pay up to $9,000, plus additional meal and entertainment options.
- Up to 12 allocated days off each year for full time employees, in addition to annual leave.
- Contribute to the health and wellbeing of frontline emergency service professionals.
- Grow your opportunities within one of Australia’s largest public sector health organisations. We support your healthy work-life balance with flexible work arrangements + fitness passport that allows you to access multiple 24/7 gyms, swimming pools, fitness centres, and leisure centres across Australia.

About the opportunity As a Recovery Partner, Tail Claims, you will play a pivotal role in ensuring the success of workplace rehabilitation and injury management programs across NSW. You will guide and support injured workers, managers and key stakeholders through all stages of the workplace rehabilitation process, with a strong focus on sustainable recovery at work outcomes and reducing claim duration.

This is an opportunity to make a meaningful impact within a high-performing emergency services organisation committed to health, safety and wellbeing.

About you To be successful, you will bring:

- Partner with injured workers to develop, monitor and review tailored Recovery at Work plans, supporting return to pre-injury roles where appropriate.
- Collaborate with nominated treating doctors, rehabilitation providers, union representatives and the icare scheme agent to proactively manage Workers’ Compensation claims.
- Provide expert advice to managers and employees on injury management, return to work obligations and legislative requirements.
- Ensure compliance with organisational policies,



public sector requirements and relevant Workers Compensation and WHS legislation.
- Deliver education and guidance to managers to strengthen proactive rehabilitation practices.
- Support the management of non-work-related injuries and illnesses through agreed return to work plans.
- Maintain strong, cooperative relationships with workers, medical professionals and industrial associations

How to Apply Please respond to the two questions below (Maximum 4000 characters per question) and submit your responses along with your CV and any other required documentation.

Question 1: Sometimes barriers and challenges appear in work situations which require developing a unique approach. Provide an example of a time when you were able to develop a different problem-solving approach and what the result was.

Question 2: If you inherited a portfolio of long term complex claims with limited progress, how would you prioritise and approach improving outcomes?

Need Further Information

- If you have any questions about this role, please contact Kym Lumsden via [email protected]
- Please refer to the Role Description for further information.
- Please refer to the Position Conditions for further information

Additional Information

- Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
- Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
- Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.




- Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.
- If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance via [email protected]

Our Commitment NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives that all people bring to our organisation, patients, communities, and workforce.

If you are an Aboriginal job applicant and wish to obtain more information about applying for a role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via [email protected] or

If you wish to discuss any changes to the process, you may need to present your best self, including accessibility requirements; please contact the panel convenor or recruitment team for support at NSW Ambulance Corporate Recruitment Team via [email protected].

Additionally, you can contact the NSW Ambulance Diversity & Inclusion Team at [email protected]

Child Secure Employment

NSW Ambulanceis dedicated to fostering a child-secure environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

📌 Recovery Partner Tail Claims (Sydney Olympic Park)
🏢 NSW Health
📍 Sydney Olympic Park