Role Highlights

This is a rare opportunity for an experienced Customer Success leader to take ownership of a growing regional function within Powerfleet, a large-scale fleet management, telematics and IoT company that is already a major player in its space and continuing to grow at pace. The role will suit someone who enjoys building high-performing teams, driving customer value at scale, and acting as the strategic link between a fast-growing region and a global organisation.

Role Overview

Reporting to the APAC Sales Director, with functional alignment to Global Customer Success leadership, this role leads and owns the Customer Success function across the APAC region for Powerfleet. You will be accountable for the performance of a geographically distributed regional team, based across Perth, Adelaide and Brisbane, with the core function based in Perth, and for the experience, value and outcomes delivered to customers throughout their lifecycle.

You will lead, coach and develop the Customer Success Managers across the region, ensuring consistent standards and accountability across office-based and remote employees, and making sure they truly understand their customers' businesses, objectives, contractual commitments and measures of success. A central part of the role is driving proactive customer engagement; account planning, strategic customer reviews and ongoing oversight of customer health, satisfaction and risk, so that issues are identified early and retention, adoption and value realisation remain strong across the portfolio. You will act as the senior escalation point for significant customer matters, ensuring commitments are understood and effectively delivered, and identifying opportunities to grow existing relationships through increased adoption and expansion of Powerfleet's solutions.

The role also provides the critical connection between APAC customers, regional leadership and the global Customer Success function. You will be representing regional priorities and insights while implementing global initiatives and driving consistent practices across the business. You will use customer feedback, NPS and portfolio insights to inform improvements, feed customer insight into Product,



Support, Operations and Implementation, and give both regional and global leadership clear visibility of performance, risk and priorities.

As the function continues to grow, you will also help shape appropriate team capacity, structure and ways of working for the future.

Responsibilities

- Lead and develop a high-performing APAC Customer Success function, driving retention, adoption, value realisation and sustainable account growth.
- Build strong, strategic relationships with customers and continuously improve the customer experience.
- Align APAC Customer Success with regional business priorities and global Customer Success strategy.
- Establish appropriate Customer Success measures and continuously improve regional processes, systems and ways of working.
- Ensure Customer Success Managers understand their customers' businesses, objectives, contractual commitments and measures of success.
- Drive proactive customer engagement, account planning and regular strategic customer reviews across the regional portfolio.
- Maintain oversight of customer health, retention, satisfaction and account risk, ensuring issues are identified early and appropriately managed.
- Act as the senior escalation point for significant customer matters and drive effective resolution across internal teams.
- Oversee delivery of customer contractual and commercial obligations, ensuring commitments are understood and met.
- Identify opportunities to strengthen and grow existing customer relationships through increased adoption and appropriate expansion of solutions.
- Use customer feedback, NPS and portfolio insights to identify trends and drive improvements to the customer experience.

Candidate Profile

You are an experienced Customer Success,



Account Management or customer-facing leader with a proven track record within a B2B workplace. You bring strong people leadership experience, with the ability to lead, coach and develop geographically dispersed teams, and demonstrated experience managing strategic and enterprise customer relationships.

You possess strong commercial acumen, with a clear understanding of customer retention, account growth and long-term customer value, and you have proven ability to build trusted relationships with customers, senior stakeholders and internal teams. You are experienced in managing customer risk, escalations and complex service or contractual requirements, and you bring a strong grounding in customer success principles including adoption, customer health, value realisation and strategic account management.

You operate effectively within a global or matrix organisation, comfortably representing regional priorities to senior stakeholders, and you bring strong analytical, communication and stakeholder management skills.

Experience within technology, SaaS, telematics, fleet or a complex solutions environment will be highly regarded. A tertiary qualification in Business, Management, Commerce or a related discipline is desirable, or equivalent senior-level Customer Success, commercial or account leadership experience.

Company, Culture & Benefits

Powerfleet is a large-scale, global fleet management, telematics and IoT business, already well established and continuing to grow at pace. The culture is built around long-term relationships - with employees, customers, partners and suppliers alike - and the environment is collaborative and people-focused, offering the successful candidate genuine influence over the direction of a growing regional function.

- Lead and grow - build and shape a high-performing regional Customer Success team
- Drive real impact - own customer retention, adoption and value realisation across the region
- Work globally - be the connection between regional customers and a global leadership team

Apply

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is JM78230

📌 Regional Head of Customer Success - APAC (Perth)
🏢 Reo Group
📍 Perth