Job Description

n

This permanent role offers a market-competitive salary package and the opportunity to contribute to a customer-focused team.

n

Our client has been operating for 30 years across Australia and New Zealand, a leader in the interior design industry. They manufacture all of their own products in Australia and pride themselves on quality and level of service to their customers.

Description n

n
- Respond promptly and professionally to customer inquiries via phone and email.
n
- Process orders accurately and efficiently to meet customer expectations.
n
- Coordinate with internal teams to ensure timely delivery of products and services.
n
- Maintain up-to-date records of customer interactions and transactions.
n
- Handle customer complaints and provide appropriate solutions or alternatives.
n
- Assist in preparing reports and documentation as required.
n
- Identify opportunities to improve customer satisfaction and share feedback with the team.
n
- Support the team with general administrative tasks as needed.
n





Profile n

A successful Customer Service Officer should have:

n

n
- Previous experience in a customer service or administrative role, preferably in the industrial or manufacturing sector.
n
- Strong communication skills, both verbal and written.
n
- Proficiency in Microsoft Dynamics, Salesforce
n
- Exposure to Jet reports would be an advantage.
n
- A curious mindset and the ability to work through complex systems.
n
- Excellent organisational skills with a high level of attention to detail.
n
- The ability to work effectively in a team environment.
n
- A proactive approach to problem-solving and a customer-centric mindset.
n

Job Offer nn
- Base salary plus superannuation.
n
- Permanent full-time position in Epping.
n
- Opportunities to contribute to a growing team within the industrial and manufacturing industry.
n

n

#J-18808-Ljbffr

📌 Customer Service Officer (Victoria)
🏢 MPAU Human Resources
📍 Victoria