Job Description

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Applications close: 20 Sep 2026 (Midnight Adelaide time)

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POSITION : Customer Experience Coordinator

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EMPLOYMENT : Full time (Fixed Term) – 7-day rotating roster during festival period
SALARY: $68,042 per annum (pro rata), plus 12% superannuatio

Education & Experience n

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- Demonstrated experience in a ticketing, box office or customer service leadership role in festivals, events or venues
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- Experience leading teams of staff or volunteers in a fast-paced environment
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- Familiarity with ticketing systems (Red61 or similar)
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- Strong computer literacy across Microsoft Office, Google Suite and digital tools
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- Ability to work evenings, weekends and public holidays across a 7-day rotating roster, particularly during the Adelaide Fringe festival period (Monday 8 February – Sunday 21 March), and potentially during Christmas activations
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- Understanding of, or willingness to develop, accessible and inclusive customer service practices
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- Desirable:



Experience with rostering systems such as Employment Hero
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- Desirable: Experience in an open-access arts festival
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- Desirable: Experience supporting customers with accessibility or access needs
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Soft Skills & Personal Attributes nn
- Confident, positive leader who motivates teams and sets the tone on shift
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- Calm under pressure with strong problem-solving skills
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- Excellent communicator with customer-first mindset
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- Organised and detail focused while managing multiple priorities
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- Flexible, approachable and team-oriented
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We strongly encourage applications from First Nations Peoples and welcome applications from those frommarginalisedgroups.

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Due to the high volume of applications received we will only contact successful candidates.

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📌 Customer Experience Coordinator (South Australia)
🏢 Adelaide Fringe
📍 South Australia