Job Description

n Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.n
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MMS Customer Service Advisor roles to be filled with the below starting dates:

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Brisbane:

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- Start date: 26th October 2026 - RemServ Salary Packaging
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Here’s how you will make a difference in this role…

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As a Customer Service Advisor, this Call Centre role is where you are the face of MMS. Our contact centre provides personal and empathetic customer service to a broad range of clients across multiple platforms answering queries regarding Salary Packaging and Novated Leasing. You will deliver high-quality customer service within an inbound contact centre environment through real-time interactions across phone and digital channels.

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Within your role you will assist in resolving customer enquiries at first point of contact, balancing service, quality and productivity outcomes.

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At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

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- Provide first contact resolution across inbound calls and digital channels
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- Identify standard enquiries from complex or high-risk matters, escalating where required.
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- Maintain accurate customer records and case notes to support continuity, compliance and auditability.
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- Provide transparent and consistent communication, including outcomes, next steps and expected timeframes.
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- Handle customer interactions in line with organisational standards, including de-escalating complaints and meeting performance expectations.
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To be considered for this role you will have:

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- Experience in a contact centre or customer service environment
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- Demonstrated experience using multiple systems and maintaining documentation.
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- A strong customer first mentality
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- Sound judgement and the ability to make decisions
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- The necessary resilience to work in a fast-paced environment.
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What we can offer you:

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· Strong culture and the support of a values-based recognition program

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· Novated leasing benefits and discounts

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· 12 weeks paid parental leave

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· Comprehensive learning and development opportunities to support your career growth

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· Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

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· Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

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· Exempt Employee Share Plan

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· Volunteer leave & Career break

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· MMS Rewards program

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Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

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· We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

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· We value the skills and attributes veterans can bring to our organisation.

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· We embrace hybrid working and welcome conversations about flexibility.

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Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

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We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

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If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]

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📌 Customer Service Advisor (Queensland)
🏢 McMillan Shakespeare Group
📍 Queensland