Receptionist – Client Care | Newcastle | Full-time

Be the first voice our clients hear. Buildcert is Australia's largest private building certifier, and we're growing across NSW and South-East QLD. We make building approvals and certification easier, faster and smarter for our clients.

Our values of Passionate, Trustworthy, One Team and Boldly Curious guide how we work with our clients and with each other.

We're not just ticking boxes — we're solving real problems for real people.

About the role

We're looking for a friendly, confident and proactive Receptionist to join our Client Care team in Newcastle. This is a phone-first role. You'll help clients get what they need quickly, and you'll keep our front-of-house running smoothly.

This is a full-time role working Monday to Friday between 8:00am – 5:00pm

What You'll Be Doing

- Answering incoming calls and emails: handling enquiries, directing calls and taking accurate messages
- Scheduling inspections and appointments, and entering details clearly and correctly
- Welcoming visitors to the office
- Handling incoming and outgoing mail
- Keeping reception and shared spaces organised
- Running occasional errands (post office, office supplies)




- Supporting other teams with admin tasks

What You’ll Bring

We’re looking for someone who has:

- Confidence speaking with anyone over the phone
- Robust attention to detail
- Clear written and verbal communication
- A calm, positive, can-do attitude
- Willingness to learn and pitch in
- Australian work rights and a valid driver's licence (needed for occasional errands)

Prior customer service experience helps, but it isn't essential. We're more interested in your attitude and willingness to grow.

The Perks

- Flexible working (3 days office + 2 days home after 6month training period)
- Annual salary reviews
- Training, mentoring and clear career pathways
- Sonder Wellbeing Platform
- Birthday leave and purchased leave options
- A supportive team that genuinely has your back

A Workplace for Everyone

Diversity makes us stronger. Whatever your background, identity or lived experience — if you align with our values we want to hear from you. If you need any adjustments during the recruitment process, just let us know.

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📌 Receptionist (New South Wales)
🏢 Buildcert
📍 New South Wales