Job Description

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Airmaster is an award-winning Building Service company, providing expert solutions in HVAC&R; Management, Smart Building Solutions and Fire Services to our clients across Australia and New Zealand.

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Founded in Melbourne in 1988, we have grown to 17 branches across Australia and New Zealand, becoming an industry leader with a dedicated and growing workforce of over 1100 team members made up of Technicians, Apprentices, Engineers & Support Staff.

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Our goal is simple: to lead the industry in integrated building services, combining HVAC&R;, Building Automation, Electrical and Fire System to create smart buildings that are compliant and optimised for energy and resources efficiency.

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Our approach is built on advanced data-driven technology, revolutionising the way we operate - improving performance, reducing energy use, and delivering smarter and more reliable service.

The Role n

Are you an experienced Administrator or Coordinator who thrives in a fast-paced environment and enjoys keeping operations running smoothly?

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We are seeking a 12-months Fixed Term, Service Coordinator to join our team based in Auburn office in NSW. In this role, you’ll play an important part in coordinating day-to-day service activities, supporting our Service Technicians and field teams, managing customer communications, and ensuring jobs are accurately administered from initial request through to completion.

Key responsibilities include: n

Monitor and manage service requests through Airmaster’s systems.

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Coordinate Service Technicians, field staff and subcontractors to support timely delivery of works.

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Manage inbox and incoming phone enquiries.

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Process job close-outs, service documentation, invoicing and data entry.

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Identify and elevate defects or issues arising from service works.

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Coordinate subcontractor attendance and ensure service reports and documentation are completed.

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Liaise with customers,



technicians and subcontractors to ensure smooth delivery of works in progress.

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Maintain accurate records and ensure contract administration requirements are met.

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Manage Service Technicians' time sheet and payroll administration with accuracy.

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The ideal candidate will have at least 2 years’ experience working within administration or service/scheduling, and possess the following skills:

Experience in Service Industry and tasked with dispatching field staff (ideal) n

Intermediate computer skills and a basic understanding of accounting functions

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Strong communication skills, both written and verbal, with pleasant phone manner

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Outstanding eye for detail, organised and able to meet deadlines

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Excellent problem-solving skills and initiative

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Ability to maintain harmonious working relationships with colleagues and customers

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High attention to detail, with the ability to work autonomously and in a team workplace

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Intermediate computer skills and typing skills (Word, Excel, Outlook)

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Maintain a professional image and possess good interpersonal skills

Why Choose Airmaster? n

Our strength lies in bringing together talented individuals who uphold high standards and work collaboratively toward a shared goal.

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The successful candidate will join a high performing and progressive company who hold a strong reputation in the industry, and work alongside experts dedicated to delivering exceptional service to our clients.

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We believe in investing in our team members, and as an employee with Airmaster, you will have access to continuous training & development opportunities to enhance your skills and advance your career through our company.

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You will be welcomed into a collaborative and supportive team environment where open communication is encouraged and your contributions are valued.

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We also offer:

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Discounted Health Insurance

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Employee Assistance Program (EAP)

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Novated Leasing Options

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Competitive Rates in line with skills & experience

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Option of working 9-Day Fortnight

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Social Club

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📌 Service Coordinator - 12mth Fixed Term Contract (Ingleburn)
🏢 Airmaster
📍 Ingleburn