Account Manager – Alternative Lending

Full-Time Permanent Position | Competitive Package | Brisbane CBD

About Our Client

Our client is a rapidly growing financial services organisation delivering innovative lending solutions to the Australian market. Known for their competitive, efficient, and compliant approach, they prioritise teamwork, success, and exceptional customer satisfaction in everything they do.

The Opportunity

We are seeking an experienced Account Manager to join their dynamic team as the primary point of contact for daily client enquiries on financing facilities. This role offers the opportunity to deliver best-in-class service while managing risk and contributing to the company’s continued growth in the alternative lending space.

Key Responsibilities

- Client Service Excellence: Manage daily funding requirements for clients while maintaining rigorous due diligence standards
- Risk Management: Act as the first line of defence in minimising bad debts through strong customer relationships and proactive risk assessment
- Portfolio Management: Oversee Money in Transit reconciliations and ensure compliance reporting is received and processed
- Process Optimisation: Challenge existing processes and identify opportunities for improvement and efficiency gains




- Debtor Management: Monitor direct debit dishonours, verify account balances, and assess debtor limit increase requests
- Compliance: Facilitate AML/KYC processes including sanction screening and identity verification
- Business Development Support: Identify cross-sell opportunities and collaborate with Business Development and Relationship Management teams

What You’ll Bring

- Industry Experience: 2+ years in a customer-facing role within financial services, with prior experience in business cashflow lending
- Technical Skills: Strong proficiency in Microsoft Suite, particularly Excel
- Personal Attributes:
- Excellent attention to detail and problem-solving abilities
- Adaptability and resilience in fast-paced environments
- Robust collaborative mindset with ability to work autonomously
- Exceptional communication and relationship-building skills

Why This Role?

- Join a technology-driven, people-focused organisation with a strong growth trajectory
- Work within a supportive and collaborative team environment
- Opportunity to make a real impact in a dynamic alternative lending business
- Comprehensive training and development opportunities

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📌 Account Manager (Queensland)
🏢 Gramerci
📍 Queensland