Melbourne or Sydney | 12-Month Contract | Maternity Leave Cover

MUFG Pension & Market Services is seeking a Client Service Manager to join our Fund Solutions team on a 12-month maternity leave contract, commencing mid-October.

You’ll manage relationships with a portfolio of clients, acting as a key point of contact and working closely with internal operational teams to ensure services are delivered effectively and to a high standard.

This is an opportunity to bring your existing Fund Services expertise into a client-facing role where you’ll have visibility across client relationships, service delivery, reporting and business activity.

About the Role

As Client Service Manager, you’ll be responsible for managing client expectations and ensuring our services continue to meet their objectives.

You’ll build strong relationships with client contacts, understand their needs and work proactively with internal operational teams and other stakeholders to resolve issues and deliver effective solutions.

You’ll need to understand how the business operates, how our operational teams support clients, and how to navigate key stakeholders across both the client and internal setting.

You’ll also support the growth of existing client relationships, including new mandates, funds, fund classes and series,



while providing reporting and insight to clients and internal stakeholders.

Your responsibilities will include:

- Act as a key point of contact for a portfolio of Fund Solutions clients.
- Build and maintain strong, productive relationships with client contacts and internal stakeholders.
- Develop a strong understanding of client requirements, business operations and service delivery.
- Work closely with internal operational teams to coordinate effective service delivery and resolve client issues.
- Proactively identify opportunities to improve the client experience and service delivery.
- Support client meetings, service reviews and key client initiatives.
- Manage client expectations and contribute to service level discussions and agreements.
- Identify opportunities for additional services, new mandates, funds and other revenue growth across existing and prospective clients.
- Support project management and implementation activities as required.
- Prepare and coordinate client reporting, including statistics, billing and fee information.
- Maintain accurate client and contact information and ensure relevant records are kept up to date.
- Stay informed of relevant industry developments, regulatory requirements and market trends.

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📌 Client Service Manager (New South Wales)
🏢 Link Group
📍 New South Wales