Job Description

Internal Sales Representative | Trade & Wholesale Customers

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Internal Sales Representative | Trade & Wholesale Customers

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Bitek Pty Ltd | Hume, ACT

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Full-Time | Immediate Start

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Join a Growing National Business Where Your Contribution Matters

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Are you passionate about customer service, enjoy building relationships, and thrive in a fast-paced environment?

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Bitek is one of Australia's leading wholesale distributors of Security, Audio Visual, Data and TV infrastructure solutions. With branches across the country and a reputation built on service, knowledge and reliability, we partner with electrical wholesalers, installers, electricians, integrators and trade professionals to help them succeed.

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We're looking for an energetic and customer-focused Internal Sales & Customer Service Officer to become a key member of our Hume team.

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This is more than a customer service role. It's an opportunity to develop your sales skills, build industry knowledge, contribute to branch growth, and establish a long-term career with a successful Australian business.

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What You'll Be Doing

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As the face and voice of Bitek, you'll play a vital role in delivering outstanding customer experiences while supporting sales growth across the branch.

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You'll be responsible for:

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- Building solid relationships with trade and wholesale customers
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- Providing exceptional service across the trade counter, phone and email
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- Preparing quotations and processing customer orders accurately and efficiently
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- Assisting customers with product selection, pricing and availability
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- Supporting external sales representatives and helping convert opportunities into sales
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- Working closely with warehouse and purchasing teams to ensure customer requirements are met
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- Following up quotations and proactively identifying sales opportunities
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- Contributing to current business development and branch growth initiatives
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- Maintaining accurate customer and CRM records
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What We're Looking For

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We're seeking someone who is:

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Customer-focused and enjoys helping people

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Motivated by achieving results and growing sales

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Confident communicating with a wide range of customers

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Well organised with strong attention to detail

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Positive, reliable and committed to being part of a successful team

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Preferred Experience

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- Internal sales, customer service, trade counter or wholesale experience
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- Experience processing sales orders and customer enquiries
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- Strong computer skills and confidence using ERP or CRM systems
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- Experience with MYOB Advanced (advantageous but not essential)
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- Experience in electrical, security, AV, data or related industries will be highly regarded
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Why Join Bitek?

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Career Growth Opportunities

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We promote from within wherever possible and provide opportunities to develop your skills and progress your career.

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Supportive Team Environment

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Join a friendly, knowledgeable team that works together and celebrates success.

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Stable & Growing Industry

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Work with industry-leading products and technologies across security, AV, data and communications.

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Make a Real Impact

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Your contribution directly influences customer satisfaction, branch performance and business growth.

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National Business, Family Culture

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Enjoy the stability and opportunities of a national company while working in a close-knit local branch.

📌 Internal Sales Representative | Trade & Wholesale Customers (Canberra)
🏢 Bitek
📍 Canberra