Senior Salesforce Functional Consultant – Sales & Service Cloud

Help shape Salesforce solutions that transform customer experiences in the insurance industry.

LTM is looking for an experienced Salesforce Functional Consultant with 10+ years of Salesforce experience to join a major insurance transformation program.

You’ll play a key role in helping shape and optimise Salesforce Sales Cloud and Service Cloud solutions, working closely with business stakeholders, product owners, architects and delivery teams to turn business requirements into practical, scalable solutions.

This is a senior functional consulting role suited to someone who can confidently operate between business needs and Salesforce technology, with solid stakeholder engagement and the ability to lead requirements from discovery through to delivery.

What you’ll do

- Engage with business stakeholders across the insurance environment to understand business needs, customer journeys and operational processes
- Lead business analysis, requirements gathering and process discovery
- Translate business requirements into clear user stories, acceptance criteria and process flows
- Map current and future-state processes and identify opportunities to improve customer and business outcomes
- Develop high-level Salesforce solution approaches across Sales Cloud and Service Cloud
- Work with architects and technical teams to validate solutions and support story sizing and estimation
- Manage and prioritise the product backlog, ensuring requirements are well defined and ready for delivery
- Work closely with Salesforce developers, architects, testers and delivery teams throughout the lifecycle




- Produce high-quality functional documentation, process maps and supporting solution documentation
- Facilitate workshops and stakeholder discussions to drive alignment and make informed decisions
- Provide functional leadership and guidance across Salesforce transformation initiatives

What you’ll bring

- 10+ years of Salesforce experience , with robust functional consulting experience
- Solid experience across Sales Cloud and Service Cloud
- Strong business analysis and stakeholder management capabilities
- Experience working within complex enterprise environments, ideally insurance or financial services
- Strong understanding of customer-facing processes and service journeys
- Proven experience with user stories, story mapping, backlog management and process mapping
- Ability to translate business requirements into high-level Salesforce solutions
- Experience working with technical teams on solution sizing, estimation and delivery
- Robust Agile delivery experience
- Excellent communication skills, with the ability to work confidently with both senior business stakeholders and technical teams

Why LTM? At LTM, you’ll be part of a global technology organisation delivering cloud, data, AI and digital transformation solutions for leading enterprises.

You’ll have the opportunity to work on a significant Salesforce transformation within the insurance sector, helping shape solutions that improve both customer experience and business operations.

If you’re an experienced Salesforce Functional Consultant looking for an opportunity to make an impact on a major enterprise transformation, we’d like to hear from you.

📌 Senior Salesforce Functional Consultant (Sydney)
🏢 LTM
📍 Sydney