Job Type: Permanent position | Full time position

Job Description

YOUNGHOLMES PTY LTD The Retail Manager at McDonald's Moree is responsible for overseeing the day-to-day operations of the branch, ensuring exceptional customer service, maximizing profitability, and fostering a positive work environment. This leadership role involves managing a diverse team, driving operational efficiency, and upholding McDonald's global standards in a regional setting.

Benefits Salary: $80000 to $90,000 plus Super

Task & responsibilities

- Operational Management Oversee all aspects of daily operations, including food quality, customer satisfaction, and cleanliness standards. Ensure compliance with McDonald's operational policies, health and safety regulations, and local council requirements. Conduct regular audits to maintain high standards of food safety and workplace hygiene.
- Team Leadership Recruit, train, and develop a team of crew members, shift supervisors, and department managers. Set clear goals for team members and monitor their performance through regular evaluations and coaching. Foster a culture of collaboration, respect, and excellence within the team.
- Customer Experience Ensure every customer receives exceptional service, addressing complaints and feedback promptly and professionally.



Monitor customer satisfaction metrics and implement initiatives to enhance the overall experience. Engage with the local community to build robust relationships and increase customer loyalty.
- Financial and Resource Management Prepare and manage branch budgets, including forecasting, cost control, and sales growth strategies. Analyse sales reports, labour costs, and inventory to optimise profitability. Implement strategies to meet and exceed financial targets, including local marketing campaigns.
- Marketing and Community Engagement Develop and execute local marketing plans to attract and retain customers. Participate in community events and initiatives to promote McDonald's as a valued regional partner. Support company-wide promotions, loyalty programs, and seasonal campaigns.

Qualification & experience

- Relevant Diploma, Advanced Diploma or Associate Degree OR at least 3 years of relevant work experience in a similar role
- Proven experience in leading and managing teams in a fast-paced environment
- Strong understanding of food safety, health and safety regulations
- Willingness to relocate and travel occasionally for trainings and meetings
- At least 12 months relevant work experience in a supervisory or management role, preferably in quick-service restaurants or retail

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