As the first point of contact for patients, referring practitioners, and external providers, you will play a critical role in supporting safe, efficient, and patient-centred care through effective communication, appointment coordination, record management, billing, and compliance with privacy, clinical governance, and workplace safety requirements. This role is ideal for an individual who thrives in a patient-focused healthcare environment and is committed to delivering exceptional service, efficient administration, and seamless support to clinicians and patients alike.

Key responsibilities

- Professionally greet and assist patients, carers, and visitors, providing an exceptional patient experience.
- Manage incoming telephone calls, emails, and correspondence, delivering transparent information regarding appointments, practice procedures, and patient enquiries.
- Coordinate schedules across multiple Prosthodontists, including chair utilisation, treatment sequencing, recalls, follow-ups, and referrals.
- Maintain accurate patient records and ensure all information is managed in accordance with privacy and confidentiality requirements.
- Process payments accurately and manage HICAPS, health fund, insurance, and third-party claims.
- Collaborate closely with Prosthodontists,



dental assistants, and administrative staff to ensure efficient daily operations.
- Identify and elevate concerns that may impact patient safety, service quality, or patient experience.
- Support compliance with clinical governance, workplace health and safety requirements, and practice policies.
- Maintain a safe, professional, and well-organised reception and waiting area.

About you

- Excellent verbal and written communication skills
- Strong organisational and multitasking abilities
- Exceptional attention to detail and accuracy
- A calm, professional, and patient-focused approach
- Ability to manage competing priorities in a busy specialist environment
- Proficiency in Microsoft Office applications
- Experience working within a specialist dental or healthcare practice
- Experience using Dental 4 Windows practice management software

About us

Prosthodontic Group is a leading specialist prosthodontic practice located in the heart of Melbourne's CBD. As a growing specialist clinic with four Prosthodontists, we are a respected and expanding specialist practice committed to delivering exceptional patient care.

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📌 Dental Receptionist/Front Office Coordinator (Melbourne)
🏢 Prosthodontic Group
📍 Melbourne